Sometimes I wonder what Fiserv actually wants from an employee and what their ideal employee is, because it seems to me that the harder I try, the less valued I am in this company.
7 replies (most recent on top)
Just make sure you come to the offce 4 days a week and you will be good. Compliance over performance
If stock price is all that matters, the entire c-suite should have their stuff in boxes out on the curb at BH.
Lol Shilly I bet you don't do diddly squat when you are in the office. What do you track "polishing Frank's ba--s" under in Clarity?
Shilly just confirmed it: stock price all that matters.
Let me explain how this work.
Most companies are metric-based companies where they use metrics to approximate how effective an employee is compared to other employees. They also consider other criteria when employees get the job done. Fiserv is not one of those companies.
Fiserv is a metrics-exclusive company. They measure employees exclusively on the numbers in reports. Whether you are effective at your job or not is irrelevant. The only thing that matters is the number on the report. Any effort you exert that does not improve your numbers is wasted effort. Your dissatisfaction is the result of trying to help the customers instead of helping your numbers look better. Your coworkers who are getting rewarded for not helping have excellent numbers on their reports.
People who help the company will leave. People who make their numbers look good will get promoted. This toxic company culture will rot Fiserv to its core. Lean-in to the toxic culture to get positive feedback. Or leave for a real company if you want to help customers. Staying to help customers here will not be rewarded.
As middle managers get replaced it will only get worse.
Hilarious last post. This company is going no where but to sh-t. Only Franks a-s lickers think Fiserv is still a great company. I have 20 years with Fiserv and remember vividly when Fiserv was a great company to work for, associates enjoyed coming to work, felt appreciated and did their job with pride. Presently Fiserv is a shell of it's former self. Clients hate us, Frank is least respected and most hated person in the company, associates are leaving in droves due to stupid policies set forth by the senior management id--ts and half of the associates coming into work are simply collecting a paycheck until something better comes along because there is no longer appreciation for what they are doing. Way to go Frank, you are running this place into the ground like every other business you have been in charge of. You are a complete mo--n if you think he is doing to a good job.
They want you to actually come into the office and work. This company is on a path to great success ($114 today). Get on board !!!