Thread regarding Charles Schwab Corp. layoffs

Q&A Engagement Survey (from BLUEprint email)

Read the sugar-coating... er, the Q&A about the Glint results. This particular section caught my eye:

"Were there any responses from specific employee populations that stood out to you?"

Katie: Yes, there were. Employees who are working fully remote had a steeper drop in employee engagement, while employees who are coming to the office with some regularity had a level of employee engagement almost identical to the prior quarter. This isn't overly surprising, but it does identify the employee population most disappointed in the implementation of our Hybrid Work and Flexibility approach. Again, totally expected and totally understandable.


First off, clearly not anonymous if they can tell who is still remote vs. on-site. Great job saying the quiet part out loud. What I don't really understand is that us remote workers are less engaged than those in the office, and that somehow translates to us being upset at the RTO mandate? Yet those people already in the office are more engaged? We are all worried about layoffs and it's affecting our work quality and quantity no matter where we sit. I think it's dishonest at best to say that only remote workers are less engaged because of the RTO. The engagement score as whole across the firm dropped. In my org, it's down somewhere between 20 and 30 points.

Pretty amazing spin on this.

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| 4484 views | | 29 replies (last August 15, 2023) | Reply
Post ID: @OP+1o6vYlAA

29 replies (most recent on top)

I can't wait to see what the October (layoffs) and the January (RTO) surveys look like... my prediction is they further tank as right now these things are talk. Once they happen it will get real very fast and I think scores will tank further.

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Post ID: @1nvs+1o6vYlAA

Back to the topic.. just to close this out. Glint is anonymous.

On the backend, as managers there are a bunch of demographics they can select but they cannot get scores for a group unless at least 4 or more people are in that demographic. For instance, Job Level is one, if 3 employees who are 58 respond you get no scores for that specific level (58s), but if 6 59s responded you will see their scores aggregated to a single score (no individual scores). You also get a bar chart that shows how many responses were positive/neutral/negative. There are about a dozen of these which is part of the reason for the unique link.

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Post ID: @1amn+1o6vYlAA

@1bhi+1o6vYlAA
Well, it's do what I say, not do what I do.

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Post ID: @1log+1o6vYlAA

@1fnk+1o6vYlAA This tracks. Unless execs have an additional view, the data is viewed based on demographics. So things like job title, management chain, and probably what you see on the Schweb profiles.

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Post ID: @1ekb+1o6vYlAA

@ebb+1o6vYlAA -- Whoaaa man, so anyway are you holdin bro?

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Post ID: @1aer+1o6vYlAA

So, I truly think they are definitely skewing and misinterpreting results. We, the employees, are not the ones who are engaged. The MANAGERS/LEADERS/YES-MEN are the ones who are not engaging or taking care of their employees. I would really like to see the clean data and I bet, those that are not full WFH are not truly engaged either.

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Post ID: @1nbp+1o6vYlAA

Our beloved head of HR is fully remote.

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Post ID: @1bhi+1o6vYlAA

@1fnk+1o6vYlAA go to the Schweb article linked in the BLUEprint email about the engagement survey. Read the comments on the article and you'll find Daniel Gibbs' comment. Unless they remove it or censor him.

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Post ID: @1iom+1o6vYlAA

I want to know what Daniel Gibbs did, what’d I miss? Can someone recap?

Also just a side note re: anonymity, the survey really is anonymous. When you have direct reports it lets you sort out results by different demographics like grade level, on site vs telecommute per your workday coding, etc. but it won’t break anything down if the results have less than 4 people in that category to prevent something like a team with just one or two people in any given category having their responses so specifically keyed in on.

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Post ID: @1fnk+1o6vYlAA

Daniel Gibbs, the bearded hero we all need.

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Post ID: @lqj+1o6vYlAA

Replace the entire EC with DANIEL GIBBS!!!

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Post ID: @rtq+1o6vYlAA

Green here. TDA was the best. Best bosses, best pay, best flexibility, best colleagues, best products, and simply the best minds ever. Ever. Gone are those days, its like greener pastures. Green pastures. All we have to look forward to now are Blue skies, with promises like empty air. Blue sky, empty air. Empty. It was the best of times, and now it's just the worst of times. Tale of two companies here. Two companies. Best, worst. Ever.

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Post ID: @ebb+1o6vYlAA

I vote to replace Rick with Daniel

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Post ID: @zui+1o6vYlAA

@gbu+1o6vYlAA He is Legend

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Post ID: @dyv+1o6vYlAA

@vwo+1o6vYlAA
Daniel Gibbs is a hero! Hopefully heroes don't get laid off.

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Post ID: @pmt+1o6vYlAA

Something like 70%+ of the company was full remote. It’s sunny days if you just ignore that 70%.

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Post ID: @aki+1o6vYlAA

Who is Daniel?

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Post ID: @gbu+1o6vYlAA

I agree. Well said Daniel. Unfortunately you will likely find out what happens to those who speak out. Expect a call from your leadership soon if you have not met with them already. You will get a discussion on your negativity and likely a verbal warning. Schwab does not operate like TD and does not like people speaking up against them.
Also I find the email on the all hands meeting laughable. Send all of your questions to the following email address. What a freaking joke. I miss the old TD days.

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Post ID: @hqq+1o6vYlAA

Kudos to Daniel Gibbs who said it like it was out loud on her post.

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Post ID: @vwo+1o6vYlAA

I can’t wait to get back in the office. Rubber necking with coworkers. Engagement in the green zone. Chatting it away. Talking shop. Software engineering techniques. Patterns. Sharing code. Copying code. Checking in code together. Merging code. Fixing code. Collaboration. That is where it is at.

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Post ID: @dgm+1o6vYlAA

She is so out of touch anyway. It’s hard to listen or watch her read a script. I can’t do it anymore. Schwab would really benefit from new Senior Leadership.

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Post ID: @voh+1o6vYlAA

“My biggest takeaway is that our employee value proposition is resonating, and our results remain strong….[despite RTO and layoffs]”
HILARIOUS. The EC is so delusional and out of touch if they really believe that.

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Post ID: @kng+1o6vYlAA

@lnp+1o6vYlAA Can I assume your a 57 or below?

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Post ID: @ocu+1o6vYlAA

OP here. I guess what I'm saying is, why do they think the drop is only because of remote workers? There has been so much that either hasn't been communicated, or has been miscommunicated that the scores from everyone should represent this drop. That's what doesn't resonate to me.

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Post ID: @wmy+1o6vYlAA

@dpz+1o6vYlAA think of it as Schwabbie cult, not a culture. similar to the "ONE" propaganda, if you know what I mean

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Post ID: @kuu+1o6vYlAA

I am going to regret this post but here we go...

My disappointment with the management is not because I work remote. And, of course, everything about RTO and the lies has been said on this board and elsewhere already . I have been here for almost 10 years working my tail off. I am yet to see ONE manager showing any interest in my career or aspirations. Literally all they seem to be interested in is looking good, licking their superiors' boots, climbing the corporate ladder, F U and have a nice day. But I have to go above and beyond and sing the "through client eyes" song. Make them look good so they can make 2x my salary and stock options, use my initiatives and ideas, so they can progress their career. I do go above and beyond working my a-s off only to hear managers tell me they are worried about me because I seem disengaged and cut my bonuses.
I used to like Schwab, I entered this company with open heart and a big smile on my face ready to contribute. I don't recognize myself now. The survey reflects that.

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Post ID: @lnp+1o6vYlAA

I don't understand this obsession with employee engagement. Why is an employee not being engaged looked at as such a bad thing? Like...I don't want to be engaged with my employer. I want to do a great job and go home to my personal life which is far more interesting and important than my work life. No, I don't want to go to a picnic in the park with co-workers or a Rockies game or whatever other forced fun events in the office that get put on. Like, just stop and let us do our jobs.

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Post ID: @dpz+1o6vYlAA

No that’s not what she’s saying, the drop was bigger among the remote people. Makes sense and many of us are having our lives upended - my family only has one car, no one on my team is in my office and I have to pay for downtown parking and lunch. Probably $35-40 a day plus logistics drama. :-/ of course my scores tanked.

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Post ID: @lix+1o6vYlAA

It's like "Oh, if everyone just came back to the office, everything would be coming up roses! We need to cut those remote folks ASAP." A$$ hats.

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Post ID: @aih+1o6vYlAA

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