The Chemist continues to experiment.
43 replies (most recent on top)
It’s just a turbulent time and everyone feels entitled that they deserve more pay, resources, someone else deserves to be fired etc. Hating on each other is not going to resolve any problem.
Why don’t we look at root causes like bad management or how it has been operating.
When a department or team is that big, there ought to be politics, within the SBU itself. I’m not saying PS is undeserving of its work and talent, but resources could have been better allocated across APS and PS. Just like how FO/MO could have shared sales specialist knowledge as well. That was how FactSet analytics team operated. But the leaders of each team wouldn’t want to share the power and groom this mindset that other teams have taken resources away.
Also, let’s not forget the amount of money poured in for buyside acquisitions, OMS/BISAM/Vermillion. Have they been paid off? Have they helped in our front to back office workflow dream from before? Have they achieved its ROI?
If not, why can’t the company start looking out for better diversification of business or where potentially there’s green fields? If not, why are people shting on CUSIP and the amount we paid?
Yet most people feels entitled, not open minded at all. And they keep hanging out with the same bunch of folks to reemphasis on their thinkings. It is toxic.
P. S. no longer with FactSet, started with consulting and realised while people are nice, the amount of politics down to employees level is insane. I’ve gotten better paid with a piece of mind.
@2sz Thanks for being a willing listener and appreciate you sharing your name as well.
As a neutral observer of the situation, here are some business specifics that would lead to questioning of the PS business value:
- All PS, even outside of FactSet, is resource intensive. We are currently significantly resource constrained.
- The service industry is crowded, and operates on strict SLAs. Is it a market we want to enter into in a significant way?
- In my experience with PS - which is limited to my region of course and global heads, the leadership is extremely entitled, leading to infighting of resources.
- In my conversation with DY- retention didn’t really matter - sometimes, to the point where if a cancel came it was seen as another opportunity to charge the client and get NRR. Is this client centric? How does this position us from an ROI and value creation perspective for clients?
Apart from the absolute “we are the best and you are id--ts” attitude some of the PS members demonstrated, a sort of a superiority complex and lack of collaboration, the essence boils down to ROI. I believe there is a place for PS at FactSet- just not the way it was operating at the moment. I wish the leaders took some lessons on building trust and collaboration but perhaps that’s just my experience.
@xp Thank you for showing no respect for our work !!
Everything wasn’t perfect in our team, but at least we were a team. We delivered many important projects with positive feedback from our clients, stating that we had raised the standard of our projects... Rome wasn’t built in a day !
Happy to better understand your point of view, and I’m leaving my name if you’d like to discuss the matter further And explain to me who is going to deliver the projects without the PS team.
can someone share a news ? What's going on in sales ?
2025 Hero of Year - Goran. Thank you for courage and leadership. You truly made Americas Sales great again
@19q first of many
God best news I have heard in years. tears in my eyes for how happy I am. Thank you HR
It was about time Thank you Goran for doing the right thing ex CRO did not do
Now Jaime….
Be careful what you wish for. If you think the current resources are too junior, wait for the increase in free implementations that mgmt thinks can be run out of COEs. Better yet, can’t PA implement itself using AI? What a joke.
@18t big difference is it’s paid imp vs unpaid. Then why management sent message to entire company about ps? I doubt how many is ex sales specialist in there tbh. Obviously there’s lack of expertise and knowledge across the board but the level of Ps we have is criminal given it’s paid.
@18j at this point, I have zero clue what company you work for??? The majority of Professional Services consists of former APS, Analytic Sales, or consultants who were exposed to analytics. I am also curious to understand what data you are looking at that would say 'all implementation is a failure on analytics globally.' The old model of having APS, consultants, and analytics sales run implementations was an absolute mess. Sales couldn't focus on selling, consultants couldn't focus on retention/support work, and that left APS doing the majority of the work while they were also expected to help with analytics support on existing accounts. The old model led to implementation failures. No one understood their responsibilities, the implementations were disorganized, and we never generated any revenue from them because there was no formal process in place. I can only speak to the Americas PS implementation teams, but I know that those employees have a solid understanding of our analytics products and how clients intend to use them. The new model allows each team to focus on their intended responsibilities. Is there room for improvement? Absolutely. The PS team has many areas that they need to improve upon. Is the answer to fire of all PS? No. And you sound uneducated for saying that. Don't you think some of the issues that come from PS might be due to product limitations, but we are forced to create a solution because sales sold/promised a solution. Maybe try and think critically next time you post a comment that calls for firing an entire team.
@10g
total dum--ss , you should run a check on your FDS terminal and see how many fortune500 companies are lead by IIT and IIM alum. Before making ignorant statements.
@110 Then why almost all implementation is failure on analytics globally. FF sends out message to monitor PS as all goes wrong. Also PS hires so many inexperience people that won’t help understanding of workflow. Analytics sales specialist, consultant and analytics consultant used to run implementation and we must bring it back as it was working far better model than current one. Entire PS should be let go long time ago imo
It’s going to be crazy now .. Phil is lame duck and doesn’t care. Nobody knows who to kiss up to except maybe Robin, the Chairperson .. who also knows zero about the business. The earnings call will be interesting. This has to affect 4th qtr asv which makes or breaks the year.
@110 spot on! PS has no leaders though which is the issue
@xp to the people bashing on Professional Services, please answer the following. If we eliminate PS, which group do you expect to step in and implement new clients and new workflows for existing clients? It can't be consulting, and we know it won't be sales. The PS organization has dealt with a lot of disorganization, but the people within the group are the ones doing actual work at FactSet outside of PD and Engineering. Think about what you post before hitting submit and sounding like an a**. If you don't like the leaders within PS, that is fine, but the implementation teams consist of employees who understand how our product works and what our clients do, unlike some teams at FactSet.
Miss the famous Amos cookies too
Hopefully he bring back more milk options
@xm they are still almost completely unknown outside of their small region.
Either way, not too hopeful about the future with the new CEO. This company does not seem to make executive hires very well.
Stormy weather forecast for CFO. She lost her chance after that disaster in sales
Prof services team is lost and need to go. Same as that redundant/clueless implementation team in Americas RCS. So much clean up for the new guy.
I can’t believe people from Professional Services are still talking. At this point, I’m starting to think their comments are actually a new streaming series—“Professional Services: The Never-Ending Conversation.” Seriously, they should’ve been “packaged out” so long ago, Amazon Prime is getting jealous of the delivery speed!
If they keep going, I’m going to need popcorn and a comfy chair. Maybe next time, they’ll invite us to the season finale—where someone finally hits “mute all.”
Hopefully they will be Professional something else soon and stf up…
@v1 more background than you…
@vj those are the top unies in India if you don’t know
Soon Jimmie Dimon will be managing this company and hope he kicks some a-s in 2026.
Experiment terminated.
To clarify , Rachel left voluntarily. She was not forced out
CEO, CFO, CLO, Interim CLO, all out within less than a 2 year span... sure I'm forgetting others. Reorg after reorg. Definition of instability.
Stock tanked a glorious 5% immediately. Great news indeed.
surprised made it through our CV screening " holds an MBA from the Indian Institute of Management, Ahmedabad, and a Bachelors in Mechanical Engineering from the Indian Institute of Technology, Chennai."
Hope he kicks out Helen first and foremost !
It took snow and bod 10 years to ruin a once great company. Complete underperformance both as a stock and as a business .. The heart and soul left with Hadley and others that Snow forced out (hale, wiseman, Nicoleli, stern, Frankenfield, newman, ).
Why would Snow leave now we're entering a new era in AI impacting HR, org, management, processes... and why someone from outside ?
Full return to office will be the least of your concerns once the offshoring starts
Poached from JP Morgan? If this means a possibility of full return to office there will be a massive shitstorm
And zero background .. this is insane
The new CEO is getting a $36 mm package - read the 8K. The entire ELT will be replaced by JPM folks….
Good call. Snow is out.
Dismantling Professional Services, putting someone in charge (KK) that has never managed, doesn’t know the product, Project Management or what the business is… bravo RR, can’t wait to see how many people leave