Ever since I started working here more than seven years ago, I have never dealt with more difficult customers. This means that customers are increasingly dissatisfied with Allstate. Have you too noticed that they are increasingly dissatisfied?

We were told this week that within the next few months ASIC will be completely moved to a vendor in Mexico and that is who will be servicing agents. Also underwriting will have no agency support at all and will be totally eliminated. Us agents are... — read more 

Teams are now collecting start dates for employees. It’s happening. Good luck!

Why are they making us go through all of this BS with WFT, metrics, flagging us on reports for numbers that aren’t acceptable in their zombie minds if they’re just going to pawn us off on the vendors?

What department do most people belong to when they are posting these comments? I’m curious

Honestly, I thought that this would never happen to me, that I knew how to set boundaries, that I knew how to stand up for myself... I haven't been here long, but Allstate has drained all my energy. How many people here put their work here before... — read more 

I feel like every year this board spreads a lot of rumors about layoffs and with the exception of 2020 they never happen. I have no inside knowledge, but I don't think they will happen this year

The ECs were a major factor in my leaving. Working now for a direct competitor. They don’t use colossus, but something equally ridiculous, but it’s easy to get additional authority beyond it. I found some, not all ECs to be rigid & cheap. One in... — read more 

Unless you have been here 20-25+ years severance is not the grand jackpot that everyone thinks it is. It is taxed up to 40% depending on state taxes on top of federal taxes. Also the cost of COBRA and ACA medical eats big time into that severance... — read more 

I got a decent offer, but I changed my mind at the last minute. They didn't offer much higher pay, but I heard from others that the atmosphere is much healthier. I assessed that if the recession hits I could easily lose that job right away, that is... — read more 

We all know it is coming to many of us as Allstate moves a lot of the onshore operations to India and offshore vendors very soon. Thanks to the brave senior leaders who have finally been transparent with us for what is coming. Do the announcements... — read more 

I gave my 2 weeks notice Friday. Didn’t say where I am going (I am going to another insurance company). That being said, I plan on doing nothing for the next 2 weeks. I am going to just watch movies all day. So excited for the next 2 weeks!!!! — read more 

Any idea if the layoffs will impact the National General side of the house? It’s been crickets so far…

This company is constantly making changes regarding what teams are to handle what claim types. Every month there’s some new team or new re-org of staff. Moving work to other areas, other adjusters. They are shuffling and scrambling around as if... — read more 

I do not agree that our reputation is that we are marginally skilled, bad performers and that we have a negative attitude, as someone wrote on this forum. Perhaps only our superiors have such an opinion about us and treat us like dirt... Just... — read more 

Claims adjuster here. Started a side hustle so I now travel w two laptops. This I literally the third time this year that I have been in an airport and had someone joke w me about how pitiful my laptop is. My favorite response is, ‘yup fortune 100... — read more 

Which departments (besides CCC) are being moved to outside vendors?

I know, that's easy to say, but I really think that people need to take more control of their own career. There are still many excellent people here who mostly stagnate because it is generally very difficult to grow at Allstate. I think if we did a... — read more 

If so, is there a timeline and which departments?

Last week word came out that our entire department at all locations were all being transferred over to an outside vendor. We were told that we were going to be skill tested and attending workshops to determine who would be kept and who the vendor... — read more 

The company is hiring people from the outside, that’s a fact. However, me and my two teammates that are applying for other roles within the company keep being rejected. Is there some sort of embargo in place for hiring people from other parts of the... — read more 

I feel the need to post my resignation story as a warning. I’ve also told all my peers the story. I gave my two weeks notice the other day to a backup manager because my manager was on another long vacation and wasn’t coming back until I would have... — read more 

I quit on Friday!!!!! I have been on cloud 9 all weekend! I don’t even have another job lined up and I don’t care. Leaving Allstate is like being released from prison. The weight off my shoulders is real! Allstate turned into a totally sl--e ball... — read more 

There are a lot of posts here digging into adjusters as incompetent & not returning calls. Those of you in other areas cannot imagine the daily bombardment of work, and the number of calls. Then you’re told to suck it up and get it done! Many of us... — read more 

I am completely and thoroughly burned out. With so many people gone and so much extra work we have to do, I am feeling so overwhelmed and tired. I have mood swings, I'm having trouble sleeping, and I can't even enjoy myself outside of work anymore... — read more 

I completely understand why customers are increasingly dissatisfied. Obviously, those who should be thinking the most about customer satisfaction don't care about it at all? Instead of them, I am the one feeling ashamed.

When it all begins with August and September being the big months. Roles and employees transferring to contractors November through 1st quarter next year and layoffs going into effect October through December. Pay for those moved to contractors... — read more 

The real issue is how long the captive agency system can survive in our industry. They can’t simply keep cutting commissions and expect everyone to fall in line. There will be a breaking point which will come sooner than you think. I've been... — read more 

I see people complain a lot but nobody is leaving? Do you know someone who left recently? I just do not see any attrition.

This just isn't advice for allstate but any job. I'd say probably at least half of jobs including allstate will terminate you immediately. You don't have to tell anyone your plans. Also, be careful telling coworkers because word may get around. If... — read more 

You are not chattel. You agreed to work for Allstate, not company XYZ. If Allstate no longer has a job for you, you are entitled to severance. Every company is different and there is no way Allstate can claim that working at Allstate is the same as... — read more 

I got a new job with another carrier. I called my boss today and gave my 2 weeks notice. My boss said she was sad to see me go and casually asked why I was leaving. I told her I got a job with another insurance company. She asked why. I told her the... — read more 

I try to never worry ahead of time, but at Allstate it’s impossible to be relaxed and not worry. The only thing that calms my anxiety is looking for a new job. Hasn’t it become tedious to work in a company where it’s almost impossible to expect... — read more 

Nobody knows what they mean unless you are in that department. Be informative.

FLL texted a few of us who are on a group text with her and all of our CCC area including FLLs is being lifted and moved to vendor later this year and all will be assessed and they will keep about 20% of us as experienced reps. I am CCC CLT but I'm... — read more 

Sales Leads saying by end of fall all agency services will be done away with and agents will be totally on their own only submitting wsrs for some things with the rest being what it is. No live support or area to go to whatsoever. Also underwriting... — read more 

What a pain this new recognition is. Can’t they just put $100 in my next check as opposed to getting all these emails and signing up for a temporary Mastercard? I also find it odd that my recognition relies on MY PEERS recognizing me? Does this... — read more 

I mean with the massive layoffs and outsourcing that has been confirmed by directors and home office this is going to totally ki-l the brand. Once this gets out to the mainstream customers are going to run for the hills in mass. Wouldn't it make more... — read more 

We all know they are coming. Just wondering if anyone heard a timeline

Remember, you do not have to accept a new position at a vendor to Allstate, even if offered to you. It is your decision who your employer is, not anyone else’s. You accepted employment at Allstate, not company XYZ. If Allstate terminates you — even... — read more