Well, about 17 out of 26 Support Sales Specialists were laid off along with 2 managers and all the admins. Customer Service lost 3 people in N.A. and none in India. Go figure. I will say though, the man who hurriedly put together Support Sales and grew them faster than the money came in, and as a result, we lost 17, was let go before the layoffs started. There is some justice.
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All last year, we kept questioning the logic of continually adding head count when revenue was not increasing and the model looked broken, yet the direction from the states for us in Emea was to hire more and more people. Now, the director has been removed after someone obviously realised that what he did was a shambles and his legacy is that a huge number of employees who will be let go. I don't think the buck should stop with the director who was removed - the vp etc should be asked serious questions
Total number was 20 and 2 managers. Its fair to say the department grew way to fast. The righting was on the wall when Rob had left and the meetings about "higher ups" watching salesforce. I still question the $14,000 coffee maker placed in North Carolina's office....
The numbers here are off. It's actually worse. There were near 40 people (mgrs and admins included) and only 15 got to stay.
But with the sheer number laid off, there's no doubt that very skilled and competent employees got fired among the underperformers and noisemakers. Shameful.
That doesn't mean some of them don't pick people they don't like or don't get along with, even if that person does a good job. There were hints if you use hind sight, right? Directors asking for reports that have never been asked for before or how to do something never asked for before. Like, is it easy to transfer accounts from one employee to another, how much work would that take, can we just flip a switch? How about managers and directors telling people to be honest in their reviews of employees during coaching conversations? They are trying to ferret out candidates for lay offs.
From what I understand, some Directors and above are told how many they can keep and must pick which ones they are letting go. I am not saying which ones they WANT to let go, because they don't want to let anyone go if they can help it. Remember, these directives are handed down from the executives. They are not choosing to lay people off and are doing there best to put together a set of qualities or criteria that will allow them to pick fairly.
guys can you tell us the criteria over there?
Good luck to the horrible man who put all of these employee's at risk and made fool's of them.
Same person did the same in EMEA... a true visionary. He's not the only culprit though, others are still there, laying off everyone else.
I believe technical support sales. Not inside sales. Technical support sales has some of the most incompetent management based on currently employed and those affected yesterday. Sales culture at Citrix is shocking how different it is then engineering.
What was the criteria if any? We are in the same dept. in EMEA but need to wait.
Support Sales meaning Inside Sales?