SAE US has somehow mastered it. 1) ABSENCE OF TRUST - Corporate does not trust the campus level, so they do not empower them with the necessary tools and resources. In its place, they decide to centralize certain functions at HQ (IE/ FA in particular) or have campus level positions report to the Group Lead - (i.e./ Marketing Coordinators and HS Admissions Reps). 2) FEAR OF CONFLICT - Due to past events and experiences, Campus level more than fear conflict, they actually fear retaliation (IE HR dealings and the dismissal of valuable employees who at one point or another may have shared their concerns with the direction of SAE US) 3) LACK OF COMMITMENT - It is difficult to have commitment when there are various individual agendas being executed. 4) AVOIDANCE OF ACCOUNTABILITY - Though we put Accountability Charts, finally, at the campus level, there is not accountability on the top tier. What was/were their goal/s? How are they being held accountable for their performance? How were they driving towards those goals and results? Was there a dashboard or a KPI for the projects they were all managing? 5) INATTENTION TO RESULTS - At what point did someone who saw and managed the money finally realize that we were going into the red? At what point did someone realize that we were not on track to hit enrollments? At what point did someone realized that the drops were too much? And when they did realize any of this… what did they do? An unexpected 40 person layoff is a knee jerk and unfortunately necessary reaction to the 5 DYSFUNCTIONS OF A TEAM. I guess the management team forgot to fully read that book they were all given.
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smart writing
Pythons, no... Anacondas
There are snakes among us
Dysfunctional pretty much sums it up
Maybe the management team thought that book was their operational "playbook" that they are always fussing about.
Cost versus value
Like the person said above " knee jerk and unfortunately necessary reaction". How can you trust leaders that their first instinct is a "knee jerk" fire this person that person this dept that dept without first doing the reasonable thing.....the intelligent thing and just visit the campus individually, sit down with campus directors to consult with them and then making the cuts as needed. I don't have a degree in business but I think this is a "common sense" approach. To sit down in Miami looking at a spread sheet and because you're mad at corporate SAE and the campuses for spending too much money and not making enrollment & retention goals then you make the cuts based on nothing but your spread sheet......makes a mere worker like me feel like I'm working for a mickey mouse operation.
That pretty much sums it up
Looks like someone read the book.
Nicely put.