I find Apria's managers to have an appalling lack of knowledge, training and leadership skills. A person actually needs to have an iota of intelligence to realize the value of his or her employees. Upper and middle management do not comprehend that local employees at the branch level are the jewels hidden within the mess known as Apria Healthcare. These are the people who put in the long hours, who interact personally with the patients in an attempt to negate at least some of the suffering hoisted upon Apria's customers by inept policies created at the corporate level. As big a fiasco as this entire organization is, it is ONLY the little workers at the branch level that help to keep this sad excuse of a company afloat. Management should be ashamed - but it would need to have a conscience first.
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I couldn't agree more. Dealing with Apria as a customer is a convoluted and infuriating ordeal. We employees at the local branch are the only thing holding this unwieldy and horribly broken system from utter collapse. I spend the vast majority of my time frantically working to bring resolution to the problems my patients have with Apria's structure and policy rather than doing actual respiratory therapy. All while trying to complete an obscene and quite literally impossible to complete workload that corporate mandates.
Were it not for our respiratory team orchestrating fixes for unnecessary problems and propping up all other departments, resolving their errors, and essentially holding their had through every process, not a dollar could be made for the suits higher up.
How can it be that it falls to the respiratory therapists to constantly inform and educate customer service on insurance policies and billing issues? All the while trying to resolve issues with incorrect shipments of supplies and the insane medicare transfer fiasco.
All of this weight to carry on top of seeing patients scheduled for non stop back to back appointments throughout the day. I can't remember the last time I was able to actually eat lunch. (Though I am forced to clock out for 30 minutes every day while I continue to work). Good thing they laid off a third of our respiratory therapists last week at the specific direction of a corporate suit in another state.
This is absolutely shameful. And to this, is what the previous comment is making mention of when they say management should be ashamed.
Why Management should be ashamed? You never said.