After 11 years of watching Staples make mistake after mistake I had to leave, they just let go of their training department and plan on automating customer service and letting even more people go.
The management at this location is abysmal. They promotion from outside and even the top teir people came from unrelated jobs and walk around clueless most of the time.
We lost MILLIONS on price matching and Fraud just that I personally witnessed. They management claimed we still made money.. no When products are $250 cost and you pricematch them for $90 after coupon and less 10,000 of them.. no thats not profitable no matter how you look at it.
The Management comes up with this crazy off the wall ideas and then try to implement them costing the company ever more money because.. they dont work. Then they push it off on a lower manager who eventually gets fired or has to leave.
They left a near 20 year well respected veteran go and kept a women that walks around talking about shoes all day and spends most of the rest of it looking at shoes online.
They then brought a Human Resource secretary to be a call center manager, which would be fine if she knew what she was doing in her last job.
Everyone expects more house cleaning soon, they did pay decently but after 10 years my retirement never changed. Mostly because the stock has been around ~15 for years now. Check out the yahoo financials CONSTANT CEO dipping into the stock and then selling it.
This company is destined to fail its employees get out while you can.. At this location until the CEO looks hard at it and actually seems to care it will be bleeding the company dry.