Eric Gardner told me. He's jeffs cousin and is the maintenance director.
They just lost foxwoods maintenance contract to arrow on monday, mark DiGioia, the sales rep is PISSED! It was ANOTHER big service mistake...the tech loaded the wrong patch! That's another 400+k a year down the tubes. Also, their senior VP of service has a serious leg infection that will require surgery.
New hourly tracking time sheets will be starting in the next few weeks.
I've also heard that there's a growing group of reps looking to make a mass exodus by the end of the year.
Keep up the good work Jim Marsh and Jeff Gardner!