There are too many layers of management in the MST program (including mine), The focus of what resets are to be completed has changed as late as a Thursday afternoon and required to be completed by Friday, The MST's have had 47 injuries since it started (not sure if it was just in our region), The 60% more stock has caused the store to look like JCP a few years ago and Home Depot's back around 2008,
The Smart project tool is not very smart but, nice to look at, it does show what tasks are completed but, still get phone calls on where were at and more e-mails then before the no e-mail thing now all the Market team does is push e-mails from Regional down to the stores. wire?..... open, take action, read.....haven't read one yet.
No real servicing has been completed or will be completed anytime soon. Market, Regional & Corporate can't handle all the changes and it trickles down to the store level, so many people leaving or taking pay cuts to get out of management and Lowes in general. Operating costs may not be under control for some time but unlike JCP, Lowe's can afford the changes for the time being. Right Marv? That's why you couldn't change things around for JCP, they didn't have the money for your great ideas?
Some of the good vendors that we have seen being let go I asked to apply to an MSA position but, they can't take the job because of the pay cut.....think about that.
I'm lucky enough to have a great team, store manager and one ASM so we will hang in there and work things out. …..Hopefully.