what do you think
8 replies (most recent on top)
State Farm’s issue is not its employees, rather it’s the bad underwriting. However, State Farm is more interested in being an information company than an insurance company.
No they are always going to need warm bodies to answer the phones and pretend like they are helping "customers"... they cannot automate claims that much.
Not so sure about who they have in IT and doing their programming for this automation stuff...the programmers have made some costly mistakes over the past month, when customers went on-line it showed that they had 1200 rental max when they didn't and SF had to honor that and somehow they were able to wipe-out people's deductibles on policy's that had L coverages...and they had to honor that.
Agents are still using green screens. AI will roll out to SF decades after our competitors. Enjoy the 80’s technology it is here for many more years.
They never were.
If ECS implementation is any indication of the quality of automation to come, we are all fine for a while.
Try 1-3 three years on automation have u been living under a rock
Yes. Automation will eliminate 80% of the jobs. Great news for customers. Lower rates
I think you should stop spamming this board.