Just this past week a 19 year employee in Nebraska who they loved gave his two week notice. A section manager and a claim manager (who was at an airport) conference called him/her and offered a RB3 position. He/her declined respectfully. They were heartbroken. I am so proud of him/her who took another job elsewhere in exchange for his health, family, and ability to do better.
Moral of the story. Take care of your internal customers so they can focus the customer. Time and values cannot be bought. When you are disloyal to some, don't expect loyalty from others.