Thread regarding Xerox Corp. layoffs

I think folks are mixing up Contract Employee’s with Independent Contractors; check your paystub, if state and fed taxes, Social Security, etc. are being withheld, you should be eligible for unemployment if you meet the rest of the criteria (laid off/terminated versus quit/refused another position). Caveat to this is it may vary by state, so go to your .gov site and verify/confirm.

There will be NO severance and there will be NO unemployment. HCL will make you an offer you can't take thereby leaving them free to let you go with no encumbrance.

You’re only not Eligible for unemployment if you turn down a similar job they transfer you to. Our HR warned us that similar does mean like within 30% of your pay and within so many miles of your home address so it may not be worth it to keep but they are supposed to offer you some job or officially fire you and make you eligible for unemployment

On what basis are you saying that a terminated contractor not be eligible for unemployment?

I know what HCL offers, but I believe there will be no unemployment when the HCL contracts (employees) are terminated. I think some of the rebadged HCL people are thinking they will get unemployment when HCL is done with them, and I don’t think that’s the case.

Full time employee with HCL but correct HCL has a contract with Xerox. When Xerox work gets moved to another location then HCL could assign you to a different location or terminate your employment. There's still full benefits and 401k matching so the issue has never been what HCL offers. It's been the lack of a consistent message and awful onboarding process.

Correct me if I'm wrong, but the people who were rebadged to HCL are now contract employees, and when their contract is over, there will be no unemployment.

omg who are you people??? if you work currently at a core you know the large percentage of custom billing and contracts we all have, why do you think sales won those deals? Do I agree with it, no, do we still do it, why yes we do because those large deals can bring in some serious equipment revenue. Go ahead, pass up a multi milion deal because nobody wants to do custom billing, I am sure Xerox's competitors will be right there to scoop them up with a big smile on their face. Stay on that path to not offer custom billing and you'll be left with no customers worth having!

Customized equipment yes, 24/7 call center yes, Nationwide coverage yes. Customized billing and special SLAs NO. Centralizing everyone and automating processes speeds up response time and improves availability. That's what CEOs, CFOs and IT managers want. Taking on a 5 million dollar deal to then spend that in admin costs is against what Xerox leadership is preaching at least to XBS. Simplify everything! If sales doesn't want to see that they are going to have to sell standard deals with OEM pricing,due to HP deal, and over seas customer service then they are confused as well.

Dang!

This is cool...

I appreciate seeing such an open exchange

Since I don’t trust anyone after this came down, I hope the responses on here are as truthful as possible

My distrust isn’t directed to someone straight out lying, it’s that many people speak their opinion.

While that may feel good, it is not necessarily accurate

Since I chose to believe the ‘leaked HCL document’ I also take the position that I won’t believe much at all until I see it in a written shared document.

I was looking back at old emails from MOS HR and laugh at what we were told almost 3 months ago now:

“I trust the Xerox admin who sent the text message saying your jobs are secure”

I was asked to stop CC’ing everyone when I asked for that in writing... because I was upsetting those who are fine with all this

Heh heh heh

fine

All I know is that I was ready to walk and wanted to get laid off BUT I am now getting better benefits, a 401k match every pay period, and a really good bonus so you know what, I'm not stupid, I'll take the extra cash and then when they no longer need me I'll take the severence and unemployment , seems like a win win to me!!!!

So Xerox is going to turn down a $5 million deal because it is custom? Will NOT happen, so they'll instead want a deal for $5k because it can be automated? Being in sales I can rest assure you Xerox wants to make $, they want the Major accounts and everyone knows if a client is going to be spending lots of $ then they want to be treated that way!

So I heard the same thing about HCL being overwhelmed, did they want to pay the stay bonuses, who knows, but they have and made an agreement with Xerox which they have not been doing a great job at, so they have no choice but to keep and pay competent people to make sure money is made, I say to the poster, take the $25k and whatever else you can get, then once yiou get what you need then walk away!!!

No the tough love posters are not wrong. You say they paid you $25k to stay on board?! Do you think that was in their profit analysis when they inked this deal with xerox? Of course not. So now HCL is faced with this unexpected expense (which is mildly offset by everyone who left this steaming pile of dung) - that my friend is the main driving factor why you can bet your life they will stick to the schedule.

Staying for the bonus is one thing. Staying in because of some delusion that HCL is going to come to some conclusion that they bit off more than they could chew and everything will go back to how it was is embarrassingly naive.

Pretty sure the stay on bonus is because a bunch of people jumped ship and they need someone with knowledge to complete the admin work. HCL can drop the ball on some billing because XBS billing dipped so much after the rebadging/name change. Some employees just stopped caring.

I agree that temps and new hires will not be able to do the work that each cores longtime employees did. However if every deal was "custom" then Xerox isn't going to want them anymore anyways. The point is to streamline and automate. If it can't be replicated then it's not worth the $.

To the last 2 posters, you are wrong! i know for a fact that HCL is getting process docs from EVERY core, I know because I am involved in the training with Guatemala, they are asking every core for exactly what they do different from the processes they already have because they need to cover everything, they are overwhelmed, they thought all cores were on the same EA database, they did not know they were on different versions of EA either,

the Golden processes were supposed to be finalized the first week of June, they are not even close to finalizing them so yes their timeline is off and no way they will be ready by phase 1 go live date, they have not let go of 1 badged over employee yet and will not for some time to come, so don't tell the other poster to wake up or that they are delusional because if HCL f---s up billing contracts that bill in the millions then rest assure that Xerox will step in and to the other poster, if you think sales will have to day say no to some custom deals then you have no idea how cores run, at my core every deal is a "custom deal" and these highly demanding customers will freak out when they find out their stuff is being handled by India and Guatemala, I was on a training call last week and the person in guatemala offering the training screwed up so bad that one of the listeners on the call had to constantly interupt her and tell her that she was wrong, if HCL was so confident they certainly wouldn't be paying me $25k bonus to stay on!!

Agree with the tough love post. HCL was only getting process overviews from a handful of cores and then creating a golden rule that all would follow. Why learn 35 different ways to do the same thing.

Reps will have to get used to selling pre structured solutions. Negative side is XBS will have to say no to some custom deals. Positive side is once XBS is down to 5-10 cores there’s less out of geography questions and more toner orders/service calls can be automatically filled.

Customer service quality will get worse based on current customers expectations but new customers will probably value streamlined automated workflows.

HCL DOES NOT CARE if everything is covered prior to the transition! Why is this so difficult to comprehend? They will save money by paying Manuel $4/hour versus Sally Sue in America $24/hour to do the SAME TASK.

If you think that the timeline is going to be pushed back simply because what you or your team supports is HARD, you are delusional. Sorry for the tough love, yet wake up for crying out loud.

I can say with all my experience that there is no way in hell HCL will make that timeline we all saw, our process docs are SO complicated, we have so much specialized billing unless you've been doing this for years you will not be able to grasp it, if they F it up the customers will be leaving in droves, I know for a fact HCL had no idea of the scope of what they agreed to take on, they have no idea of what they are in for!!!!!!

HCL is asking all cores for processes. Whether via email or phone, they are getting the information they need to proceed. Keep in mind, the leaked power point was a suggested timeline from HCL to Xerox. Just because things are not happening 💯 to the schedule, it doesn’t mean it still isn’t happening. Don’t be fooled by the “quiet”. Remember, Xerox management knew about this long before employees were told. Quiet doesn’t mean safety.

Same at Carr. We lost key people and we have 4 people from HCL Guatemala learing processes in different departments. It's only a matter of time before our jobs get transferred to them overseas.

This sounds so similar to our core (RK Dixon). We’ve lost a lot of key people. And some of our rebadged people are in denial. Handful of temps here, too. No HCL on site, but they could be getting documentation over the phone/email. There is no room for growth. No incentive to stay. It’s really sad.

MOS was Wave 1 I think. If so the remaining employees will be chopped by the end of the third quarter. The sooner they are cut and their responsibilities moved overseas, the more money HCL will make. It's happening. Anyone who hopes that it isn't is a fool.