Wall Street and the investors must take notice. Marvin and Joe must be removed. Corporate says everything we do should revolve around customer service, but the changes and cuts they make prove otherwise.
If Marv and Joe cared about the customers they would not have:
1.) cut numerous positions/departments companywide
2.) alienated the homeowner in an attempt to appease the pro.
3.) cut staffing levels to an all time low in which associates are covering numerous departments, most of which they know nothing about.
4.) developed a ridiculous new schedule that has forced many great employees to leave.
5.) ruined Lowe’s reputation with the public making it nearly impossible to hire quality associates.
6.). Flooding the stores with excessive amounts of freight causing numerous safety concerns along with a cluttered shopping experience.
7.) Using fear tactics to control the employees (greet the customer or you are fired)..
8.) Basing all their performance off the LTR scores, (most of which are completed by store associates off the clock).
9.) Destroying employee morale so that now even the most engaged associates don’t care/are miserable.
10.) copying Home Depot on nearly everything. Prior to Marvin we at Lowe’s strives to beat Depot and be better at them at everything, now we simply copy their every move.
Time for Marvin and his failed Depot team to leave!