So - do you like to work in IT? Well then you won't want to work at CareFirst. Sit down and be quiet. You are now a second class citizen. We believe it transparency and collective decision making - except where IT is concerned. Get used to the new world order citizen.
Any problem with anything? Clearly it was a technology issue. Of course the fact that the business area has no idea how to staff, make a process or train it's workers would have no bearing. As I mentioned this is the new world. Let's selectively forget how we got in the position. Oh that's right we fired all the folks that did work or made decisions.