Heard from a friend who is still stuck in the hell that is Systems that The Farm is learning a hard lesson about dumping thousands of experienced staff in favor of a bunch of snot-nosed think-they-know-everything millennial wannabes.
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@mwrc—what are you reading? You’re arguing with a position that isn’t even close to what I said.
@YjnQCi3-mwxg Solutions don’t have to be anti agent. You’re brainwashed by tipsord if you believe that. It’s fine to move into the 21st century but they need to do so I’m away that doesn’t alienate their 13,000 plus agency force. They’re nothing without agents. If you need proof of that look at how trash they are when they try to sell (CCC)
@lnlq—You misfired badly trying to pigeon hole me on that one. I’m an agent who last set foot in Bloomington for one day in the 90’s. Reality is reality. This isn’t 1995 anymore and that company will never exist again.
That's what the cucks at corporate spoonfed you however the solutions you id--ts are implementing are the exact opposite of what's needed. For example Policy center is a steaming pile of sh-- that makes agent quotes and binding policies ten times more complicated. Same deal with ECRM just different things being complicated. Every time you guys sh-- out something you make agency's job way harder. You don't even ask for agent's input and they're the ones who have to use the turds you're sh--ting out.
@legs—to be honest, a changing world and a digital economy are what are destroying departments and leading to massive layoffs. The old State Farm doesn’t exist anymore because it CAN’T exist anymore. It will have to evolve or die. Same for all of us who’ve worked here. Many of us are gone, and many more will be gone. Those who remain will not be doing the same things they’ve always done. That is just reality.
@YjnQCi3-lwus The work you're doing is destroying every other department and leading to massive layoffs and broken systems. Don't think for a second that your job is good.
@YjnQCi3-lwus I hope you’re not referring to “policy center” because that system is a steaming pile of garbage. ECRM 2.0 is meh and slow but not a big deal.
I work in Enterprise Technology and am not sure what you are hearing, but my personal experience and the dozens I keep in touch with really like it. Fewer decision makers in the way and actually get to own a product from start to finish. Fewer processes and use of agile and modern product management. We actually have people focused on analytics. We actually get to use the cloud. I’ve seen the area I’m in implement high quality work in 2 months that used to take 2 years if we were lucky. I was in the old systems and it was a burocratic mess and full of waste. I don’t see that much anymore. I also see low performers actually get fired because they can’t hide. I’ve been pleasantly surprised and nearly everyone on my team is happy.
To be honest, I'm surprised the people in charge even notice the difference. I worked in Systems for a long time (almost two decades) and I had very little faith in my superiors to know the difference between a system that worked and one that didn't.
Probably has to do with the fact there is very little CoL adjustment for hub employee compensation, so they can go literally anywhere else and get a $10k+ raise doing the exact same thing. Also there is little room for advancement because management positions go to non-technical people who's management experience is running a claims team in some backwater office. I got the hell out as fast as I could after seeing these managers treat engineers like hourly call center employees, thanks for the relo money though lol.
Oh, I meant that I'm hearing the systems are down almost as much as they're up. But, that is another situation I've been hearing about too.
Meanwhile, the company threw away 800 long-term, loyal, knowledgeable employees like they were garbage.
I am hearing the same thing. Many are getting the training and experience and going down the road for more $$$. No loyalty at all.