Thread regarding Ricoh layoffs

"Morale in toilet!

Early retirement people beginning to leave. More work/ driving for those who remain. No office, managers running offices from home, flagrant favoritism, back orders on parts, new machine inventories low or just not available, training is a joke, everyone looking to get out or just hold on until they are let go. Every change they make turns into a negative. What a damned shame. I am so tired. "

I couldn't have said it any better. Reducing the work force of experienced people is not a very smart decision. Now you have inexperienced technicians who don't get the proper training on the repair process, with no experienced technicians to consult on problems Theory on how copiers reproduce documents is only slightly helpful. Real training would include actually disassembling difficult to repair components, instead of learning at the customers site on a machine you have never seen before. Case load has increased on existing technicians, while pay has not. Management is almost invisible most of the time, and actual communication only takes place if someone is not happy with some issue such as arrival time or other issues beyond the control of the technician.