Thread regarding Lowe's Cos. layoffs

He is an id–t he is driving lowes into ground. All the good associates are leaving, there is no customer service, destroying another company. Someone who decided to let him destroy lowes after he destroyed all the other companies is an id–t.

I want to apologize up front because this may get a bit long...

I saw the latest podcast and Marvin talks about the definition of insanity, doing the same thing over and over and expecting a different result. Here's the kicker, we eliminated the FSA and Assembler before and went back to getting them again. Why? Because the 3rd Party assemblers were not assembling things properly or in a timely fashion. Grills were losing wheels or falling apart before they were even getting put in the lineup in front of the store. We spent more time and hours fixing or repairing products that we already paid someone else to assemble. How is that saving anybody any money?? How is that making anything more profitable? And the 3rd party FSA? Seriously? Our FSA was way more than a janitor. Yeah, he did the cleaning, but he was also fixing or repairing almost anything and everything that needed to be done. He took care of shoveling snow away from fire exits in the winter...do you honestly believe a 3rd party service is going to be able to do that or be willing to do that? Did I mention that he was also helping customers on the sales floor or at least making sure he found someone that could help them? When we did this before, the cleanliness and the standards of the store went downhill so fast it would make your head spin, that's why they made the decision they did to bring those positions back. And taking money away from your Top Sales Performers? How is that going to drive sales??
If you want profitability in stores, you go back to the basics.
1)You hire the right people for the job
2) you give them the training and the tools they need to succeed
3) you reward and acknowledge your top performers
This is just Basic Business Management
You can't just put a part time kid (or 2) in a specialized position where customers depend of them to help make important decisions and recommendations on their home improvement project with no training. Yes I am one of the people affected by the removal of the allowance, but I am also an experienced and knowledgeable sales professional that knows how to drive sales. I take great pride in knowing that I have made a positive impact on so many people over the years, both customers and associates that I have trained, and building the reputation our store has in the community. I have been able to take a part time kid, turn them into a sales specialist, then help them progress into management roles in my store and move on to other stores. The people in the stores are more than just number, we are a family.
One last thing, I am also a Lowe's Shareholder. And as a shareholder, I am not happy with the decisions that are being made and the direction that things are going. I see first hand how it negatively affects certain individuals, the store, and the morale of everyone in the store. It's unfortunate that the leaders and other shareholders don't get a glimpse of this. If the leader doesn't care about the people in the company, how can he expect people in the company to care about the customer or the company? The changes that are being made are decisions that were tried before and failed...miserably. So, going full circle (and somewhat ironic) Marvin's podcast and him mentioning the definition of insanity- doing the same thing over and over and expecting a different result? Think about that for a minute.
Don't bite the hand that feeds you.

everything Ive been reading is completely true ... its turning in to a complete sh– show... the reason customers love lowes is, its not home depot.. but here goes Lowes under ellison, turning into home depot... and the reason is, "to get the contractor market back into lowes" ,,, which is what the rest of the market doesnt like about home depot . its honestly too bad .. ellison Said were going from good to great ... but so far all ive seen is its gone from great, to a complete and utter disaster, great employees leaving as fast as they can ... and others having jobs cut from under their feet ... with no concern for the families impacted whatsoever ... its a disgrace and really too bad ...
Lowes' customers should start seeing less and less help when they need it .. product being out of stock, stock being mishandled and misplaced, and employees that have no idea what they are talking about ... pretty much sounds like another big box store we know of ...

To the former FSA saying that Marvin essentially told you that you were worthless and a waste of money, take heart that if he really cared about any of those things he would have quit his job already... He's got a damn 500 year old redwood in both of his eyes, he has no right to talk to anyone about anything.

Yes. I've been saying this same thing about him. Its sad when customers are actually saying stuff about the CEO ruining Lowe's.

I just found out that positions for assembly and maintenance have been removed, without warning, resulting in twelve people, hard workers, to be walked out just yesterday (31 July 2019). On top of that, the pick up desk is being closed down, resulting in five more people getting displaced. The former department head of pick up is now regulated to a service desk attendant, and the remaining four are now cashiers...

When Marvin left Home Depot, stocks started going back up. JC Penney is a sinking ship he was in charge of... is that what will become of Lowe's next? I hope not, I actually LIKE this job.

lowes employees are leaving as fast as they find other work. Customers waiting around looking for someone to help them only to find someone and be told i'm new sorry. In a business where pros and dyi. need help none can be found here

I left Lowes because we were always understaffed and would come in mornings with freight to put away. Ok could deal with that but first we would walk around the store to make sure that there were no hazards left by the night stockers. Ok could deal with that, after that I would straighten up shelves, put freight away down stock to try to fill empty shelf spaces and then after being on the floor working 2-2 1/2 hours we would have a morning meaning to talk about pushing credit cards on customers, getting customers to buy more products and then my favorite doing stretches so that we would not hurt ourselves lifting (oh that's right I have already been doing that for at least 2 hours). And of course we were told home much more we would have to sell to meet comp, and we would be told where our accident level was sitting at (this was not an correct count though because I knew for a fact that not all accidents were being reported. We were always understaffed and pushed to the limit and guess what that causes accidents. What used to be a decent looking store is now starting to look like a flea market as desks that employees could sit at when helping customers and nice displays are now gone for more product. Lowes is not customer oriented they are just about how to get more money out of all.

I agree with everything that was said. I am losing my position after 15 yrs of service. I have had broken bones, twisted ribs, bumps ,bruising and bleeding at the hands of lowes. And never once turned it in. Paid for it all out of my own pocket. (Didn't want to ruin their safety dinner) i have never been wrote up and have only been late a handful of times due to weather. I did my job as my mother lay in a hospital bed during the last months of her life because i felt guilty i was letting my team down. (I had no back up to take on my tasks) You are lucky you don't watch the podcasts. Yesterday as i sat at my desk covered in rubberized asphalt, because nobody wants to do the dirty work, I heard Marvin Ellison pretty much say my job was a waste of time and money to Lowes. That hurt, that was heartbreaking and sad. I knew he would abolish my position because i heard he did it at home depot and it seems like since he has walked through the door he has played follow the leader with them. But the way he said it. Like my efforts and my sacrifices have meant nothing. Saying "we need to play smarter with our money. Applying it to where it matters." I don't matter, the money i have made you and saved you all these years don't matter. Thanks. But where will the money go? More seasonal employees walking around trying to find a corner to play with their phones? More gum chewing kids cursing and showing eachother videos while a customer has to walk into my restricted area to ask for help? Yeah good idea. I am heartbroken to watch my company, and my store fall into oblivion right before my eyes because the almighty dollar is more important than the customers, the employees, and the integrity we once had. And I really want to know who is going to train the 18 year old ASM's they bring in, because all the knowledgeable tenured employees are leaving or being pushed out. Good luck Ellison but it obvious who you are for. Just remember sir, the LOVE of money is the root of all evil.

I’ve been told about a hundred times to watch Marv’s f-ing podcast by my ASM but I haven’t done it yet. I just lie when they ask if I saw the latest one.

I refuse to be forced to watch Lowe’s latest propaganda. It’s like 1984 and I’m expected to view the latest speech from Big Brother. Drop dead. I do my job and it takes all my time. Being forced into meeting after meeting, watching ridiculous videos and listening to droning speeches by my store manager are literally a waste of time. Then after they’ve eaten up hours of my week with this c-ap, they’ve got the god damn audacity to question me why I haven’t got something done. I’D HAVE GOTTEN IT DONE A--holeS IF I HADNT SPENT HOURS IN THE DAMN TRAINING ROOM LISTENING TO YOU TELL ME TO DO WHAT I WAS ALREADY F-ING DOING IN THE FIRST PLACE!

Send it in an email where it belongs and leave me the f*ck alone. And shove your podcast.

All it takes is to walk into Lowe's with any kind of contractor shirt on and customers Will stop you every five steps don't have to have business cards to get massive amounts of business specially when there's no Lowe's employees to help customers only the guy Who works 10 hours a week and doesn't know anything about the product

“Psst, hey Marvin, payroll should be considered an investment not an expense.“

This is golden!

While you’re on connections check out the video about the “new look” stores - hand printed signs in the garden center, just like Home Depot! Seriously who has time to hand letter signs? With the staffing cuts we can’t even put up freight.

The innovations continue at the other end of the store as well with a new parking setup so contractors tools don’t get stolen according to Bill Boltz. Sound like we should have kept the LPMs!

Don’t you ever wonder where the highly experienced and extremely knowledgeable employees go when they leave Lowes?

I was a successful 10 year PSE with Lowes.

I now sell to the pro customers Lowes thinks they can get.

Psst, hey Marvin, payroll should be considered an investment not an expense.

I daily sign up your customers with new accounts.