what we all need to realize is that xerox is making steam trains in an age of electric cars, our industry is in decline, what xerox has done wrong (many mistakes in its entire history) is never adapted to change very well, xerox should of gone through change over 10 years ago and now we are facing a knee jerk reaction from Jonny 5 and his puppet masters,dont blame the player , blame the game. It is downward spiral,It is a shame as xerox customers have historically loved us due to our exceptional service, however that service is now as 'bad' as the competition,so why pay a premium for xerox when you can get cheaper as bad service from say 'ricoh'?
Perfectly illustrated point by @YYqrDht-1zhg.