Thread regarding Xerox Corp. layoffs

Revenue reduction has far outpaced layoffs

Look at this chart.

https://www.macrotrends.net/stocks/charts/XRX/xerox/revenue

The last time Xerox grew was 2010. Revenue shrunk by 50% in 2015, and we've been shrinking half a billion year over year since then. Revenue reduction has far outpaced layoffs.

The A4 and low-end A3 products launched to turn things around were not designed with any improved reliability. In fact it was reduced, and having laid off many technicians prior to launch, we did not have the manpower to support them, causing further loss of renewals.

The only hope Xerox has to retain the customers it has and grow from that base. And it's tough with some of these products that were practically designed to not be worked on in the field. (3655/6655 registration assembly/Scanner replacement as small example of a long list of issues).

Found this as a reply in another thread, I think more people should see it. Excellent point by @YRQrGjT-tkm.

by Anonymous
| 1241 views | | 5 replies (last May 6, 2019) | Reply
Post ID: @OP+YRoJlHM
Comment! It's anonymous!

5 replies (most recent on top)

responding to YRoJlHM-zzq comment - Agree. My perception is that non-directs, especially offshores, do not have any incentive to help Xerox. Their performance and benefits are tied to meeting the contract or SOW.

Your million dollar opportunity is sadly only one of many, but the providers have no incentive to say "hey take a look at this savings potential". Worse, if they bring it up they may be chastised for not performing according to their role.

With most of the institutional knowledge jumping ship or being RIFfed, matters are only getting worse as even internal folks are less likely to see the waste or fraud, or know how to resolve, or know how to judge any rare circumstances when a provider does try to help Xerox by identifying waste or savings.

just my two cents.

by Anonymous
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Post ID: @4qzu+YRoJlHM

This post has appeared many times and the message is simple. Growth through new revenue has been flat at best for a very long time. There are no products or offerings in the pipeline to change that. We’re in tough times with “outsourcing / nearshoing “ being the only solution for quick yet unsustainable gains. There’s not much more to it and it stinks.

by Anonymous
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Post ID: @1fbs+YRoJlHM

Mostly fx and hcl

by Anonymous
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Post ID: @1kfs+YRoJlHM

Is “Engineering” part of Xerox Direct or XBS/GIS ?

by Anonymous
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Post ID: @1mjp+YRoJlHM

I posted that.

Furthering the problem is Xerox's metrics. They only look at part fails per millon impressions against large populations. So if a fuser is supposed to last 650k impressions yet fails individually at 150k. It is masked by the large population that hasn't had a failed fuser

Xerox could be reimbursed hundreds of millions if they looked at individual failure rates of fusers and drum cartridges.

They don't, and Engineering seems to be five years behind what the field has known about and is coping with.

by Anonymous
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Post ID: @zzq+YRoJlHM

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