The “direction” has not been abundantly made clear to the employees other than Norwalk utilization of catch phrases of “Tech Powerhouse” with no substance behind it. We are not selling anything, we are not developing any new cutting edge technology. Other than spending outrageous amounts on Norwalk salaries buying back stock and let’s not forget existing technology (3D) already in the marketplace. Then there is the outsourcing, which in turn is severely compromising the integrity of processes, customer experience, etc. which will be the conduit to bring Xerox down, as is clearly evident with the unbelievable daily HCL screw ups, which in itself is foretelling of our demise. I do hope they are able to clear up the unbelievable benefits backlog before the next round of layoffs, retirements and the astute employees leaving the company daily. And for Pete’s sake, improve the content of the playbooks, so the benefits call agents can actually answer questions in less than 144+ hours.
Took this from another thread where it was posted as a reply by @YQZMo6n-1hqo . Good post!!!