It’s one thing to outsource all that is possible, and it’s harmful enough. Aside from that, there is another, may be much more harmful element to this process. A company growth and innovation is always based on people that believe in the company, and innovate to its benefit. Offshoring in this case means handing the most important operation to a bunch of mercenaries, that only work for the money and have no belief in the company.
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A few days left here in April. My group is normally running around like crazy with last minute deals. Not this month. The mismanagement of this HCL mess has come at a HUGE price. So much turnover. People don't care any longer. And customers caught wind through the competition and are going away from GIS (NO I will NEVER call it that stupid XBS.)
So just wait until it is outsourced to Guatemala and India per the presentations that HCL was dumb enough to make public.
In my experience offshoring is a substitute for poor management. If you have functions that are significantly underperforming and out offshore you will get cheaper results. And because the previous .org was poorly performing you may even get better results for cheaper.
It feels that this is the case here. When we did shared service functions ourselves we were not best in class.
It fails, however when that same management that did poorly is retained and is allowed to negatively affect the outsourcer.
There is a big difference between "offshoring", and "outsourcing". This isn't going to be a popular take but stating offshoring resources don't bring value is pretty inaccurate from my experience. I have worked with Xerox India folks for years, in the IT/software development space, and they are extremely dedicated employees who are always willing to go the extra step and work very hard for their careers and Xerox. Now "outsourcing" is a different matter, whether the employees are located in the US, India, or some other location, then yeah they aren't Xerox employees so mileage may vary
you misspelled "rightshoring"
Totally agree, these offshore sites that will do these jobs are there for a paycheck only, they have no emotionally investment, whereas at the cores we are a family that help each other, are proud to get deals done and see the company become more and more successful. When this is all said and done I will miss them all, we rose together and we'll unfortunately exit together!
Believe that if you want.
There are hundreds of examples where that is NOT the case. All the off shore manufacturing in electronics, automobiles, clothing, furniture, plastics molding, medical manufacturing, there are hundreds of companies, maybe thousands.
But it still s---s when the comfortable company you work for (selling and servicing products made in Asia) is torn apart and your job gets shipped off.
truth
Much like any CEO/leadership team that has golden parachutes and negotiated deals allowing them to maximize their compensation, knowing that nothing they will do will touch them. A bunch of mercenaries.