I haven’t had any hours cut. What I’m seeing is this: We are being burdened with more and more pointless paperwork, walking around with a clipboard all day instead of working product and helping customers, and we have no additional labor to do it all. If we don’t fill out the paperwork, we get written up, so the customer necessarily becomes a nuisance. The only way my department gets everything done is if we have no customers to pull us away from the endless busy work. Store leadership won’t let us hire anyone or schedule even one more shift per day. The labor shortage results in the trucks not getting put away, which results in product not hitting the shelves and customers walking out empty-handed.
“I’ll be right with you ma’am, I just have to write down how many packs of muffins I’ve sold in the last hour. I’m sorry we don’t have any of what’s on sale, they wouldn’t ship it to us. If you give me your phone number, we’ll call you when it comes in, because people definitely wait for a store to call them instead of just finding it somewhere else.”
This is what happens when companies obsess over saving money instead of making it. Amazon didn’t buy WFM to save it, they just needed the real estate. It’s all going according to plan.