Difficult again to watch at the Senior Level as Strazik and his buddies take over the business. Stripping Services organizationally in all areas like the the new units Leaders understand services even though most of them haven’t lived it. As an Engineer I’m appalled at how the center of gravity is shifting toward new unit Engineers vs. maintaining and fostering development of Services Engineering. We have created an organizational nightmare where there is no delineation between Product Line and Product Service. They trip over themselves as to who makes the decisions on product issues and how or who owns customer interface. It was very clear in the past... there was no product line in services (something that McElhinney brought from aviation that has been a complete failure). Our Product Service group was second to none; developing talent, owning all field issues, RESPONSIVE, and knowledgeable enough to sit across the table with customers and rationalize any issue to minimize impact. Mostly gone today; as a lack of Leadership understanding of what it really takes to run a world class services business one of which and as been a critical misstep is the failure to develop talent within power... ( too many Leaders coming over from other businesses) who don’t know the business or customer base and feel like we’re a commodity. If we don’t focus on Services and the people that understand Services mentality and continue to think the new unit culture of Leaders is the answer we’re in trouble. The last five years we have seen dramatic cost cutting in people, footprint etc. in Services while the new unit side has continued to operate at a loss with no significant action other than pressure on overall business results. Hopefully someone wakes up before it’s too late. If we lose our Engineering connection with customers that’s just one more void that we won’t be able to overcome.
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Personally being involved in front line sales and service for a competitor to GE I see the services department a complete disaster at the generous. The Fieldcore business is a complete joke. Some id--t decided to spin off services to get headcount off the books of GE power. GE may own the parts and direction to their independant fieldcore division but the buck stops with them. In the meantime, competitors hire GE experts to work for them (because benefits and salary are better) and eat their lunch at GE because they offer better service for less.
Shouldn't surprise anyone who knows Strazik's history. Ask how he met his wife... the Avaition folks know...
nothing like CAS leadership. surprised Culp puts up with it.
The problem is that none of our leadership has actually built anything. When leadership wants to build a 300 MW generator in 6 months ARO, it just shows their ignorance and lack of product knowledge. Our upper manufacturing leadership only buzz words. If they know how to build the equipment they would understand how to service it.
The new unit team is getting promoted ahead of the services team? This is the new unit team that developed a series of HA's that finished second to MHI's J machines, yes? This is the services team that despite having to service second or third tier H machines still ensured GE outsold the competition on F and E class machines? Is that right?
it's the art of the possible coming to life in a global thread where the architect of many of the underperforming contracts is now leading the business.
GE management does not care about the customer. GE management cares about making a great impression on HR, ie modeling the right behavior, using the right action words, over achieving against expectations, etc.
"new unit culture" so you're saying the new unit folks are winning the competition for HR's favor. So? Someone has to come out ahead. HR doesn't understand technical or financial results. They can't understand if the targets are too high or the results are too low. They judge by culture.
"As an Engineeer"
Ha ha. That's a good one.
The new unit side has experienced very significant cuts. Not sure where you get the impression otherwise.