I am becoming increasing frustrated with Windstream customer advocates (at least the one assigned to our account) horrible project management cue Benny Hill soundtrack.
I don't see an avenue for complaints, or to demand a new customer advocate that responds.
Hounding them stresses them out, making them less likely to respond? Are you serious?
What are your opinions on Windstream's implementation on SD-WAN
Hopefully it’s not a Ucaas or SD-Wan install.
Why this site? Because this is the reason Windstream why people are getting laid off.
Customers don’t stick around and someone has to be let got to offset the losses.
What customer are we discussing? Who would have order information? I’m guessing the order is stuck and hasn’t moved, and now someone needs to tell the customer.
If Service delivery sat on the order they owe the customer the truth. My bet is the order was placed and service delivery didn’t do anything.
I see it both ways. A person shouldn’t talk to a customer that way, but the customer needs to contact their advocate and not this site. Hopefully this won’t open a can of worms
Do you agree that it should take a month to get a response for a simple service change?
Why is this on this site?
Well, considering all telecoms take a while to get stuff done, good luck with the competition. Patience, people. Patience.
"Either be patient or take your business elsewhere"
With that lousy attitude - however true it may be - the customer will bolt for the competition....businesses especially don't want to hear this after repeatedly hearing from WIN how they are 'working to resolve the issue'. They just want it to work. Good work, another lost customer and it will look great for number of customers still left during each quarter's laugh track report.
Great response, Alan!
Probably because they’re overworked and don’t have any answers for you yet. And you hounding them is only serving to stress them out, making them less likely to respond. When working with a CLEC (a company who relies on other last-mile providers), it’s important to note that you have to deal with 2 bureaucratic companies, not just one. Either be patient or take your business elsewhere.