It's nothing but a rumor at this point but an agent I know was recently in some meeting where an executive staff member reportedly stated that the company acknowledged that they have lost way too many experienced claims people both in auto and fire and they are looking at reevaluating staffing in claims, specifically by rehiring. Has anyone else heard anything remotely close to this?
13 replies (most recent on top)
My QT was November after 33 years with the company. Those that left and needed jobs in claims were s---ed up by Farmers who was more than happy to have seasoned employees
Auto claims is a complete disaster. Almost everyone I know is looking for a way out. The unreasonable and pointless metrics make an already stressful job unbearable. Management style is “hair on fire” operating in constant crisis mode and it’s clear that they hate the new business model too. Thought that I would stay until 62 in the past but now I am just hanging in there for 55 and I am out. I will take my experience somewhere where it’s valued. There would be no way I or anyone I know who has left would ever come back to this terrible company.
23 year employee and the last thing I'd want to do is refer a friend or family member to this chaos/dysfunction, particularly in auto claims. Many of my long term peers got early retirement and SF has reached back out to them asking them to come back. All that I have spoke to laughed at the letter and threw it in the trash. I have another job lined up and I cannot wait to start and put SF in my rearview mirror. My quality of life has already improved just knowing I'm leaving the SF cult.
Yep, I heard this yesterday in Injury claims. Our attrition is much higher then leadership expected, they are setting up strategies to hire back people that left.
Not a rumor. After purging several great Fire Proximity claim specialists, and losing a number more who wisely jumped ship, and now even more to long term disability, we've been instructed to reach out to our friends who were thrown out like last week's trash to see if they want to come back to the Funny Farm. This per an email sent from HR and management.
Just wishing I'd been offered severance.
An agent I know...in some meeting....where “an” executive staff member....reportedly said. That is a totally credible story from an unimpeachable source if ever somebody I might have met once ever allegedly heard one.
Say it ain’t so. I was hoping for another severance transition.
Yup, all done intentionally. You couldn’t pay me enough to go back to that kind of work environment. The call center-ization of everything has left me with PTSD.
The damage is done.
Significant numbers of the experienced and talented claim handlers and managers are gone.
Even independent adjusters have little interest in working for SF (low fees, too many processes) let alone apply for a staff position.
Love the fake/unrealistic time expectations for complex claims. Expected to do everything in the claim to move it towards closing but don't want to provide the time to do the 100 processes, which continually increase every week, that are required. Then you get wrote up for taking to long lol. I was a quality handler for many years but there is no way to obtain their expectations unless you are cutting corners. Any way you look at it, if you are not cheating the metrics, you are setup for failure/termination. Another tactic to trim the labor force....
No way, no how, no amount of money can pay me to return to that. Bring back the old Claims Service Offices and file ownership, and maybe we can talk. But that is gone forever. And so is the SF reputation.
It was done Intentionally. Any new hires will be at the lowest end of the salary spectrum and will not last long enough to vest in the pension. Claims is nothing more than a constant merry go round of new, inexperienced millennials.
Nope, and executive will never admit they screwed the pooch either. It’s too late now, they aren’t coming back to the sh!t hole farm, and I can’t blame them.