A few years ago, had a new client (I'm in I.T.) try to disconnect services from them. My client's Accounts Payable Manager came to me in frustration and I quickly understood why. Their processes appeared to be calculated to delay, frustrate and develop situations that would continue to bring them revenue.
We ended up having to make a complaint to the State Utility Commission to get Windstream to behave ethically. I'm sorry for those thousands of people who have lost/are losing their jobs (other than the executives who instituted those policies). Not sorry to see Windstream go.
OP is @XXg5G7O-1ffn.