Thread regarding Lowe's Cos. layoffs

This is the main reason we are failing

I left a year ago after putting in my 20yrs. and have not regretted it one bit. I miss the people I worked with but not the changes the company was making. It didn't make sense to let so much knowledge walk out the door but that was the direction the company was taking and that's why the company is struggles nown. It's fine to fill part time work with retail companies like Kroger's, Target, Walmart and so on, but when your dealing with retail that has to add advice and knowledge to the product they are selling, it's just not the same with filling holes with someone that doesn't have that knowledge and at best all they can do is point were the product is and load the product on a cart. It takes years to learn what all a customer needs in a project and to make sure they are installing it correctly.

And this here is why Lowe's is failing and dropping behind Home Depot more and more. Lowe's leadership doesn't seem to understand their decisions come with consequences. Lay off employees who know how to help customers and lose those same customers who will look for a place where they can get proper help. It seems simple to understand, but for some reason, those on top refuse to see it.

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| 1011 views | | 4 replies (last February 25, 2019) | Reply
Post ID: @OP+XNZoqKd

4 replies (most recent on top)

They have to cut out this "orange crush" bull sh--. Our management looks like fools! Take care of your customers and your employees and good things will follow. It's "blocking and tackling" guys, this is not high school.

Think about the "bulletin board material" over at HD! If they didn't already want to rip Marvin and his cronies heads off and sh-- down the hole, they surely do now.

You don't belittle your competition like that. You respect them and then you out hustle them. Thats how you gain market share. Grow up a--holes.

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Post ID: @zxj+XNZoqKd

We have been unable to fill (2) two head cashier positions at my store for almost (4) four months. The closest we came was we had someone in training and she stopped coming in after a few days.

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Post ID: @fdn+XNZoqKd

I agree 1,000% (note the use of a comma I truly meant one thousand percent).

Yesterday I returned from lunch to find the associate supposedly covering my department had left early (she always does this) and found the following.

Three customers circling like hungry sharks waiting for me to return so they could puff out their chests and demand a discount for having to wait.

Two messages from customers wanting a return call..

In the process of taking care of all this I get a phone call from another store demanding that I check on inventory of an ICB. (Sorry pal, if you don't want to wait, have your manager call my manager and they can work it out).

Finally a phone call from another customer who could not believe that Lowe's does not have a list of in stock appliances and I have to go to the back to see what is there. Most of our customers want it delivered only a few want it today.

So there you have it, I was the only one in appliances all day and I come back from lunch to be hit with seven customers who all want to be my priority.

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Post ID: @utd+XNZoqKd

Well said. Lowe’s corporate always speaks as to how payroll is the number one controllable expense. Payroll is far more than just numbers on paper. Those hours represent the employees in your store that ultimately are the reason this company exists. Running on a skeleton crew may look enticing on paper, but it is far more hurtful than anything else. With little to no staffing you encounter the following problems: no one in the aisle to assist the customers, no one to ensure the operational programs operate accordingly, low morale for the associates that are there because they are often covering multiple department, customers becoming irritated and leaving (lost sales), higher theft, greater risk of employee injury (rushing to help numerous departments), etc etc etc.

So while payroll on your spreadsheet is just numbers, in the store it is everything! We need more people in the aisles! On top of that it is hard finding quality associates because most have left due to Terrible Lowe’s corporate decisions/restructures. The reputation on how Lowe’s treats its employees is at an all time low hence why we have trouble filling positions.

Instead of focusing on these things, corporate is more concerned about ridiculous orange shoes. If Marvin and Joe keep this trend up, the orange shoes will soon match the orange vests as Lowe’s will be a thing of the past.

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Post ID: @rjl+XNZoqKd

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