My purchase card quit working and after I was finally contacted by a human they was outside the country and was about as helpful as a wet fart. Same as help desk. Same as customer service. Is every department scattered somewhere across the globe? Is Windstream even still headquartered in America? You can’t even get internal help with this company anymore!!
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Non-essential services have been outsourced. For some strange reason, HR and the Executives haven't been outsourced, but that will change in a few years.
With AI becoming smarter and smarter - soon it will drive our vehicles for us. That same AI will also replace the bloated executive teams and all of HR. AI can do a lot better in decision making than the CEO and HR, at a fraction of the cost. No need then anymore for executive bonuses or corporate jets - AI will crunch the numbers in no time and make the correct business decisions - without needing to take trips to Europe or lobby Congress.
AI executives and HR also won't need to do 'favors' with other AI in order to get a promotion or keep their jobs. The intelligence to replace these people already exists in a way with the cashier-less checkouts being used. You won't need a 'super' computer to do their jobs - most of it is repetition anyways.
So yes automated processes are replacing many regular employees - and will eventually be able to replace the clueless CEO's and HR teams for many businesses, resulting not only in huge cost savings, but better business decisions.
A good portion of the company has been outsourced. More will be outsourced in the future.