I can understand putting shareholders above your employees, that's pretty much the new normal in today's running of business everywhere, but PepsiCo has gone a step further and is now putting shareholders above customers and customer service.
How do they expect to see any bumps in profit if we keep alienating our customers? They don't seem to care. Positions that are essential to ensure good service to customers are being outsourced, removed, hours decimated... Everything to save more and keep shareholders happy.
It's like they forgot that two plus two makes four, and that happy customers mean more money for those same shareholders.
No logic in our current business strategy whatsoever.