In our store, the problem is not with the Assistant Store Managers or the Service Managers, it is with the Store Manager. Employee Opinion Survey is structured to protect store manager. Truthful answers merely skewer lower managers and leave the Store Manager unscathed. The place is a total crock.
And don't think for one moment that superior performance will be rewarded. It won't. Nearly doubled performance quota last year. Consistent leader on the Regional Top 25 list, lots of positive comments from customers, Reward? Most of the time I am too busy to get off the floor for a sip of water.
As a customer, I will continue to provide you with the best customer service I possibly can, but know that that there is nothing in it for me, other than the reward of being able to look at myself in the mirror.