How are global SOPs supposed to be implemented when every store is a different size and shape? How can Bezos and team not see this glaring defect in WFM stores? Our individual store uniqueness is not an asset. Customers do not travel to different whole foods to see our unique differences. They want to find the products that they expect to be there. Our reluctance to streamline our store footprint size will keep WFM from ever succeeding.
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Nice thread necro. This point is still relevant. Also, try working in a tourist area. Every other customer gets p-ss-d that we don't have the stuff they buy in "their whole foods." New customers are baffled why we don't carry common things found in every supermarket. Lack of convenience items really blows their minds. Sorry sir we don't have batteries, light bulbs, scotch tape, etc...you need to go to the supermarket in the next plaza for those. But can IU interest you in a $45 scarf that we merchandise next to beef jerkey?
Individual store uniqueness WAS an asset UNTIL they started trying to homogenize the stores.
You realize that not every market has the same customers who want the same things, right?
They already are succeeding OTS s---s but WF is doing just fine. Teams can’t do whatever they want anymore the implementation of OTS is garbage but it’s not going to change. I think it’s dumb but it’s not a democracy you work for them not the other way around.
Bezos didn't do his due diligence before buying this farce. I don't think that any sensible business person or analyst could imagine such inconsistency in action. The whole place is a ship of fools, a slow-motion train wreck of dumpster fires... the epitome and apotheosis of a debacle (with apologies to Faulkner). Wile E. Coyote had more success going over cliffs than Amazon is likely to see with this hot mess of retail madness. My theory is that one reason that so few real changes have been made with regard to regional leadership is that Amazon is carefully crafting a way to close most of the stores and hijack the brand. Oh, and good luck using the microscopic back-of-house areas (with convenient 90-degree turns in the halls and pie-shaped closets as any kind of staging points for local delivery.
alameda has one but late night it’s hella shady you might get robbed or stabbed.
homeless are everywhere!
we do have way too many shoppers with alchoholic breath but after knowing that we don’t report it we just let them drive away to their luck or ability.
shouldn’t we call the police or at least a cab?
i reported it ot my tl and responded i can’t do anything And the shifty responded the same way.
what is our liability?
Dozens? Way more than that 🤣
Hey guys, I have an idea! Lets add a pub in the supermarket, because people love to get a beer while listening to constant pages for the clean team over an intercom. Or how about a spa, where they can relax to the soothing sounds of registers beeping and team members yacking it up? We will win the public over with our cool and unique concepts. Who cares if we don't sell essentials that people expect to find.