The voice noc was outsourced. Some Ohio folks from that group were carried over for a bit. They were just released from their Windstream duties. Seems a bit cruel, however it's all for the best.
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Did HR post this
So basically the only difference is that now the field will will have trouble understanding them as they fumble through not knowing how to do their job. With the exception of the TNOC which used to be staffed with a majority that have a clue, I can count on one hand the people I’ve worked with in the D, C, V, ERC, and FTTT NOCs that knew what they were doing.
Nothing better than getting called out at 2:00a and driving two hours away only to find there’s been no troubleshooting done or better yet that the issue cleared twenty minutes into that long drive and they didn’t bother to wave you off. Both of those type of scenarios happen to me on a regular basis so boo hoo for the noc.
Parenteau had a Stream post, they will put more IBM/Watson folks on the prob ASAP. Fixed!.
Another stupid move by stupid people
The whole outsource initiative is a royal pain for those of us actually trying to keep customers in the real world. That IT help desk is a joke and the NOCs are right behind them. Wait until we loose a big DWDM system because nobody can get access into the platform and we took all the local techs access away. We are going to stand around and look as stupid as we are that day.
TT wanted to 'save' money by outsourcing that group, he is getting what he paid for. Are the PSAP's and other 'VIP' customers that they still somehow had still using the TDM? Because if so, they will jump ship to the competitors because of the lousy service.
I can just see one of the India VNOC techs running a script to reroute the phone translations for a large company to 'try' to resolve some issues, good luck with them running the correct scripts in the correct system - two days later that company will leave WE and sign an agreement with a better competitor.
WIN-WIN for the customers as they leave WE and go to a company where customers matter.
For the best? Have you spoken to these new people overseas? They have no idea what they are doing and you can't understand most of what they are saying.