I'm going to keep this as unidentifiable as possible:
I work in a group that every single issue ends up getting escalated to. Each week I'm finding that I'm spending more and more time on issues that the customer facing groups should have been able to fix.
During this time when I should be working on the real problems in the network, I'm stuck here responding to clueless managers who make claims that somehow the fate of this customers account is in my hands.
It would be nice if they'd quit promoting all of the under performers into these management positions. Not long ago I heard a manager tell me that they weren't technical. Seriously, if you can't
answer a simple question what exactly do you do here?
These emails are always loaded with very assuming talk like "well, I'm pretty sure it's not their equipment" but we haven't bothered to isolate anything before engaging your group.
The funny thing is, they are begging people to apply for jobs in groups that no one wants to go to. This company's become nothing but a training ground for other companies.