Thread regarding Windstream Corp. layoffs

What's happening to the customer support groups?

I'm going to keep this as unidentifiable as possible:

I work in a group that every single issue ends up getting escalated to. Each week I'm finding that I'm spending more and more time on issues that the customer facing groups should have been able to fix.

During this time when I should be working on the real problems in the network, I'm stuck here responding to clueless managers who make claims that somehow the fate of this customers account is in my hands.

It would be nice if they'd quit promoting all of the under performers into these management positions. Not long ago I heard a manager tell me that they weren't technical. Seriously, if you can't

answer a simple question what exactly do you do here?

These emails are always loaded with very assuming talk like "well, I'm pretty sure it's not their equipment" but we haven't bothered to isolate anything before engaging your group.

The funny thing is, they are begging people to apply for jobs in groups that no one wants to go to. This company's become nothing but a training ground for other companies.

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| 2111 views | | 10 replies (last October 17, 2018) | Reply
Post ID: @OP+VC7n598

10 replies (most recent on top)

I'm done killing myself for nothing. They know they can't keep up with how deep they've cut. They wont fix anything (add more people) unless work is falling on the floor. Stop giving so much of yourself to a company that doesnt care about you and is using you. What are you getting in return? They're giving raises to some people too. All while they sc-ape out what they can from remaining employees.

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Post ID: @4mbp+VC7n598

TT is that you trying to call people out if they dont agree with you? This isnt stream dumb--s we dont have to agree with you. F---tard. Those few of us left since you outsourced everything are killing ourselves to get the work done and cleaning up the sh-- no one else will do and you have the nerve to post on sh--stream that we are going to get the records right and keep them right. You are so full of b---s--- because it will NEVER happen in your time here. The records are beyond screwed up. I know because I try to clean them up on a daily basis but your great people in India dont give a sh-- so it becomes a vicious cycle. Sorry for the rant but no one else listens or seems to guve a sh-- anymore

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Post ID: @4zem+VC7n598

That's hilarious, calling someone a snowflake for pointing out a huge problem here. There is literally no accountability for those groups that dump thier issues onto the higher up groups.

I'd like to think that you are an intelligent person, but I'm pretty sure you are just from one of those groups they are talking about.

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Post ID: @3ngj+VC7n598

Snowflake? Alan, don't know how you got appointed WS apologist, but you should KNOCK IT OFF.

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Post ID: @3dwk+VC7n598

Welcome to every job in the world - snowflake. Go start your own company and show us all how much better you can do it. Still not sure how your whining fits in to potential layoffs. There are other sites for those issues - like glass door.

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Post ID: @3adm+VC7n598

Because the supervisors in the care and sales department are clueless. They get ahead based on favoritism rather than work ethic. And when they have questions the ones they need help from, or rely on, are the ones who actually have the stronger work ethic. Most of my group has been bypassed for these opportunities by supervisors who don’t deserve promotions. You do not need a supervisor to take over a finance division who has no clue about financial aspects of the company, or one take over translations who doesn’t know about JIRA tickets or IP addresses. It does not make sense. You cannot promote just because they are supervisors. Their work repertoire is clearly not showing merit for what they do.

I no longer apply for positions because I feel like what is the point. They know who they will hire. Other people on my team feel the same. We are great workers, and we would never do harm to the company. I love the company, and what I do but it makes me angry that great people are passed over and the same people are promoted for positions they do not deserve.

I do not help supervisors because my philosophy is that if you do not know the answer you should not be a supervisor.

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Post ID: @2rui+VC7n598

When a huge account suddenly finds they have no service - like a 911 center or large business - they will inform the news media about how long it takes WE to fix the issue. And depending on what is out of service - the FCC will demand to know why it took so long to restore service. And they can be fined for this if the FCC determines WE was at fault.

With more departments being outsourced, the FCC will love this as they will fine WE for longer and longer outages that could have been simply solved by people who knew their jobs, not by the cheapest option. It will cost WE more in the long run to outsource these groups because of the all the issues that will crop up down the road.

Any gains they have recently made, they are at risk of losing because these customers and especially the companies they love to brag are their customers will jump ship at a moment's notice if they feel they are getting their service restore delayed or not restored at all. There are plenty of smaller companies that are doing a better job than WE at servicing the business customers - the most important item is these smaller companies have kept all their departments in the USA!

But like Sears, this CEO is still stuck in the past with his business mentality....

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Post ID: @1wgq+VC7n598

As an NT we regularly get called out at 2am for troubles that the NOC hasn't even attempted to trouble shoot. Many of them could have been resolved by the NOC without a call out or they aren't even service affecting yet we get called out anyway. It's been pointed out time and time again yet nothing is ever done. Our area VP told us to go work at a bank if we want bankers hours. It's not about wanting bankers hours you twat. It's about people who don't feel like doing their jobs ( during their regular shift) heaving their work on to us at all hours of the night. I understand everyone is overworked at this point, but how about we regularly call you in at 12pm when you work 3rd shift normally? I somehow doubt that would go over as well. I can hardly wait to call in to the now outsourced NOC after another illegitimate call out and get someone who barely speaks English. Well done WS.

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Post ID: @1xye+VC7n598

LMAO. Tony wants to hang on to any part of ws?? He sure dont show it. This company is like a house of cards with all the upper mgmnt being promoted into positions they cant do wont do or dont know how to do so its all going to crumble one day in the very near future. Its very disheartening to watch the management we have keep running the ship to the bottom. Im not a kool aid drinker and im not an a-- kiss so im going to be stuck where i am even though I know more than my manger and have been with the company longer. Our director is clueless too

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Post ID: @pog+VC7n598

I'm glad you're calling attention to those issues. I left WS because of those exact problems which have been plaguing WS for a few years now.

Managers and other depts are quick to dump responsibility on a single hard worker when a contract is on the line and yet they are ok with the working ticket queue being at 500 now. What happened to the 250 ticket count??

Dont even try to say that WS greq that much bc they took on new companies. No, the problem is most of the good people left and managers are ok with letting performance levels slide down to the level that sh-t techs work at.

Managers and Directors should be ashamed of their own work ethics and lack of integrity. Don't make excuses and day that you're short handed on staff. You always were shorthanded, nothing changed except your acceptance of sh-work.

You all know exactly who you are bc you are the ones who drink the most koolaid and do the least real work. We could all name 5 of you off the top of our heads in any given day.

Hey Tony, why dont you start up some super secret hotline that hard workers can reach out to your chuckleheads and give you the real scoop for the part of the company that you actually do want to hold onto?

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Post ID: @gdl+VC7n598

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