The sales organization announced two weeks ago that we no longer spend time contacting customer detractors and attempting to resolve the issues behind low customer satisfaction ratings. "Let them go - don't worry about them" is what we were told. Wait a second......... This is contrary to what a quality company does, what a quality sales person does, who decided this was the best route for us?
We are basically admitting "Ya, we s---. We're a bottom tier provider. Move on".
I am looking for a new sales position at a Kyocera dealership. Just kidding. Kind of.