I would love to know...

...if any other department gets treated like the service techs (mainly CST's) do whenever a poor decision by Little Rock backfires?

What I mean by that is, whenever the stock starts to go to c-ap, or sales fall off because no body wants our next best and greatest product that TT and team dreamed up, etc.....does anybody else suffer in order for TT and team to save face. It seems like daily the techs are told we are falling behind. They (WS) needs more growth, more net volume, to make wall street happy.

So in order to make this happen, let's upgrade everyone for free, lets get huge deals, lets act like used car salesmen!!!!!!!!!!!!.

And in order to make this happen, the outside techs are now being forced, mandated, to work overtime. Sometimes 6-7days a week, 10 hr or more days. So the techs get c-apped on by another poor decision, they spend days away from family, and all while being told they should be glad they make what they make , or don't let the door hit you on the way out.

I just wish once, when this decisions go into effect to sale, sale, sale, work, work, and work even ,ore, that the top brass down, would have to stay and work the same hours as all the techs in the field.

Posted by @UxZNOzP-bki.

Comment! It's anonymous!

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So Windstream management likes to make reports to measure all manner of things to harass the people who work. I wonder out of every 1000 orders that come out of assignment how many would actually result in a working customer without any CST intervention? Not very many.

Yes, the CST’s along with many groups get beat up in many of our locations. This company needs to invest and educate the call takers that talk to the customers. The jobs are sent out to the field and the tech arrives only to find out the customer only called to get prices and some low level puck decided to make a sale out of it. Then your next job is a trouble ticket upgrade which is a complete joke of an idea only to find out the IP was missing which we then upgrade them to a gbond only to find out we’re out of pins. Oh yeah, we’re on mandatory OT, nobody can manage the workload and then wait on hold for 40 minutes for assignment because India or Jamaica screwed up the order. Then sadly a storm rolls in and more TT’s come in but the customers are told it’s a common cause and wait 1-2 weeks to get their dial tone back but the upgrade tickets keep hitting the grid ahead of these OOS tickets. Lack of manpower is the major cause for all this OT.

Since HR likes to repost an item from a thread to hide the posts made after it I thought I would help them by reposting hat they were trying to bury- feel free to play along when they do it again :-)

“BTAC is the same way. We’re being forced to work overtime and have 30 minute breaks because they won’t hire new people. It’s not our responsibility to make up for their lack of leadership.”

Thread regarding Windstream Corp. layoffs

I would love to know...

3 replies (most recent on top)

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