Tech support from Jamaica, what could go wrong?
7 replies (most recent on top)
Ya MON - soon come.
Yeap. Whole departments outsourced to either Jamaica or Honduras..nothing like knowing absolutely nothing about the company and a language barrier.
Can these people even read a dlr, not that they are correct in the first place.
Another fail
Wait till we have all our calls going to Jamaica and they get hit by a major hurricane.
If there is one thing angry customers love- it that first ping of rage when it dawns on them rhey are no longer speaking to someone familiar with the company, that gets a little worse when the obvious accent further leads them to believe the person is not in the country, than another dash of rage when they identify as John or Sarah when it’s obviouslu not a John or Sarah on the other line., and all of this even before you get to the actual issue - another hurdle of misunderstanding and miscommunication due to language barrier and then add in frustration from being asked canned questions because the do not have the skills or tools to proactively troubleshoot. What is that cheesy corporate rah rah story about how in Chinese problem translates to opportunity? Well only if it’s an opportunity to push a customer so far off the cliff that not only they leave but they take extra time to call five people in the industry to warn them about how terrible we Are
It's not always bad to be in last place. Here's some things we can focus on: One, we tried hard. And two, we're still dear friends!
Lol.. the poster below beat me to the punch
Nuh-ting Mon! It's all good in Jamaica.