After reading multiple threads on the site, it seems apparent that there is widespread manipulation of the numbers and data Just so people can make their huddle boards and spreadsheets look good. We know that is ALL our leadership cares about. Is every department cheating to please our ceo?
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@UsUdxYS-azo you are correct. I do know that happened as I was in N. Illinois at the time. It still goes on today
Numbers, metrics, goals....yack, yack, yack, blah, blah, blah...
These games have been played for decades. They just reappear under another name.
True story. The best games were when managers in CSO's would meet or exceed our goals before the end of SF's annual reporting period which was Sept 30th.
Some Div Claim Supts (now known as Section Managers) would instruct the sectys to deposit all recoveries under 400 (even MPC reimb) so their sub numbers would look great. They also instructed CR's to not issue any 400, 100 or 200 pmts until after Sept 30th. This made the agents happy too...some agents even wanted claims to hold off on any big 100 payments until Jan 1st.
Some managers even had secty's drive to Bloomington with these paper checks to deposit to avoid snail mail lag time and beat the Sept 30 date.
All the managers would look great and were promoted and/or got big raises.The CR's were told to look the other way and work 10-12 hour days 6 times a week since they were salaried. Never mind they had paper file pendings numbering 200 or more.
Come October, the managers would then make the corrections on the recoveries. It didn't matter, they already looked great on paper and blamed the deposit error on the secty's or accounting.
Yes, we caught a few of these managers but this mindset continues today....instead of paper, it's now digital....more stories on that for another day.
I am recently retired and am free to speak the truth.
Total loss is one of them. TDP initial assignments (settling total loss) numbers are manipulated in many ways. People are told to send settlements even when not settled at all, settling with non titled owners, etc... later on we can’t sale these cars for salvage due to incorrect docs which are now unobtainable.
Someone high up believes when we settle the claim is over but settling incorrectly creates many more tasks and calls.