https://www.theregister.co.uk/2018/07/27/on_call/
This is internet GOLD. Someone sent this link to TT and give him the REAL story on outsourcing. EFF that guy, I hope IT crashes and burns just like this!
I hope to outsource Tony with someone that speaks broken English and gets paid $10/hour.
Make sure to read the comments. Yes, there are a lot but there are some good war stories in there.
If I were in IT I would leave a standing consulting contact for $500/hr. When something breaks and your off shore team can't fix it I'll step in, 4 hour minimum of course.
I'll wait for something big to break like a billing system or TBS. Let's have a multi day outage and what people just lose their $hit.
You could be right. I know for a fact that when IT goes away the offshore people will be following procedures developed by shadowing current IT employees.
I read it as we trained them to perform the switch over and then the power down, after they layed us all off when the time came to perform the work these off shore outsourced jack offs tried to take the short cut and shut everything down rather then one at a time. it would appear they didn't understand the merits of the operation they were doing, and just trying to work through a half assed procedure. You have to have some clue of wtf you are doing and why you are doing it... Other wise your just pressing buttons. Then when it did come tumbling down, in this case by humar error, but could have easily been something else. Your people who know, who can bring quick resolution are gone. Is the cost of this IT diaster worth the offset? Thisthe lesson management needs to learn.
While totally unethical and most likely borderline illegal that was a great read.