Thread regarding State Farm Insurance layoffs

I am a retiree. I was in an accident that totaled my car just before I retired. Claims was great and handled it very quickly, rental car, everything. The payout was about $12K as I recall. I had about $30K in my SFCU account, about $60K in an SF RothIRA, a $40K SF mutual fund account, $650K in my SF 401K and was making about $118K/year in my last year and expecting $34K payout for unused PTO. I applied for $6k loan to cover the cost of a new car with the payout. I owed about $2.5K on my house at the time and expected to pay it off in a few months. I had no other debts except for a $400 medical bill which I was disputing as part of a workmans comp claim and which my attorney had told me to not pay. I put all of this down on my loan application, except for the retiring/PTO part. SFCU denied my loan because of that $400 debt, so I just paid cash for the new car. WTF? Who does business like that? In the end it was better as I entered retirement completely debt free.

SF's way that is that it is acceptable to have 100+ people in a call queue for the

Employees for 9 hours of a 9.75 hr workshift. Employees dont even k ot their co-workers. That is Supposed to be acceptable for months now for the agents, customers and employees to file a claim over the phone. File online, let's take away more jobs. That was just a plan that backfired and no one cares, other than more policy holders that they p-ss-d off.

700k+ plus auto policies this year at SF. Let's advertise about sheshacks and tell people about online claim services, and ding the employee if they don't mention it.

DUMB.

@UTgV9tH-lmv complex claims would be fine if we weren't handling 250+ complex files per handler. You can't get 4-5 new claims per day, work them within 24 hours, AND do everything you need to do for a deep, thorough investigation.

AAA is there in 5 minutes.

I recently had a tow using the SF automated process. The tow driver called 30 minutes or so after I hit “enter” and said he was just dispatched and that he was 30 minutes away. Ok, fine. But SF did not text the promised updates. In fact, 2 hours AFTER the tow was completed, I received a text from State Farm telling me to expect the tow in 45 minutes, which would be nearly 3 hours after the job was completed.

I’ll let you be the judge on how efficient this service was!

SF failing? What are you talking about fool?

Now if it had been a more complex claim......? I hear from policy holders on a daily basis we are doing a great job in claims, so then why is SF failing ? Obviously we aren't doing a great job enough of the time.

yeah OK.