Xerox died when they decided to no longer be the benchmark for other companies to strive for, now the other companies are the benchmark and we missed the cut to be the water boy. For a long time Xerox has turned its back on the customer in multiple ways, often leaving them truly angry. It used to be we provided great service, now I am ashamed of the service we provide. Our Corporate Pockets, so named for the money they put in from each cut they take from us. Years without pay raises, crippling us with cuts in all services, folks who were brilliant at their job, let go to have a person who has no communication skill or customer compassion take over a job and run it down the toilet. The Corporate Pockets don't know what their employees do and they don't care. They don't interact with the lowlife Service, Sales and IT groups, because they can't compete intelectually with them. The only thing they know how to do, is to steal money from the Customer, and us lowlifes. The company has changed, and if you bought any service from Xerox, you have been sold a bill of goods. The folks you don't see, they are the ones who screwed you, make you wait endless hours to get meager service because they have crippled all the folks who do serve you in so many way. The company believes that they are doing this secret thing, and sadly Customers know about it before the employees do. Xerox Pockets are all about stealing you and their own employees as blind as they can. For those of you who plan to stick it out, I hope that this new Xerox is good to you, I really do, but if I were you, I would be wearing steel underwear to work for as long as you are allowed to work their. The Corporate pockets have your pictures on the wall and they are throwing darts. They don't care about the talent they have and are losing. I have watching people who cared greatly about their work with Xerox and they are dropping like flies, being let go, no gold watch, no speech, no pat on the back, just a "Get the F#(K out of here you worthless cash cow". Now on to my resume ......