Xerox is struggling to compete in a shrinking industry with highly competitive and better-financed companies. Xerox's future is partnering with the independent channel market. Corporate service is lagging well behind industry benchmarks for MFPs. No one makes a bad MFP anymore. Xerox should focus on empowering Authorized Sales and Service for all their partners. Don't blame Xerox, the writing has been on the wall for years and Xerox was stymied by fear and tradition. Time to get lean and mean and build the once mighty brand back to its lofty status.
Posted by @UHuO550-1byw, bumped for unfortunately being on point.