Yes, this is confirmed for Support and Services. Low performing TSE will be let go to make room for HCI and Cloud TSE. Some middle management in redundant roles will be impacted. Also some overlay teams are having their functions absorbed. Field Engineer team will Be wiped out and PS will take their work. Field Support Mgr team will be wiped out and the Critical Case Team will take their responsibilities. More to come
Bumped from @TkJJQaA-pwz for info.
Apparently these person knew what they were talking about, thanks for the warning. Everything in this post has just about happened except 1. I guess the FSE’s getting replaced by PS is the last remaining cut
Got an email today about new hci positions in Wichita, so this seems to have some credibility.
The main post states that this information is confirmed. How was this confirmed?
Having worked at Netapp and other companies, support is always hit hard when cuts come along. The big reason is that it's very hard to justify the cost. Support was great when I was there and they paid very well for good engineers. But since support is a profit making part of the company, it's easy to shuffle it off to call centers and let the customers suffer. At the end of the day, they justify the reduced customer satisfaction by increased profits.
What do away with Field Support!?!? They obviously have no idea the value field support / escalation engineers provide to customers and the sales teams. Customers will be the ones that suffer as all the experience will go out the door. The ability to have someone onsite to sort out issues face to face with customers is invaluable. They already cut 50% of the world wide field support / escalation engineers back in early 2016. It's extremely short sited on managements part.
CEO ego rules the day, pouring money into groups that don’t perform while starving groups that do.
Long gone are the days when companies cared for their people. Look out for number one since the layoffs will never stop. The strategy has been flawed for years and that’s why customers have moved on to other brands.
i agree and they really have their heads up the their a-- if they think what little PS is left is going to fill the gap
If anyone actually thinks the Critical Case Team can take over Field Support responsibilities, they clearly don't know what they are doing and will make the Critical Case Team as well as sales teams and customers suffer.
It’s not garbage. Pull your head out of the sand. https://www.bizjournals.com/sanjose/news/2018/05/31/exclusive-netapp-cto-quits-amid-company.html?ana=yahoo&yptr=yahoo
Garbage post, same post every other month.
Likely an impacted person