I was hired 19 years ago into auto claims and into fire then NatCat handling both at the MA (then RB and now RA) and MG levels.
We saw the future of "specialization" coming when ACC and FCC started then CCS-J and CCS-D. It has been horrible for the customers when claims evolved into the current model. Even more horrible for employees.
I used to tell my kids, without hesitation, to go to college then work for the Farm. Not anymore. This is the last place I would want my kids to work. Even with a field proximity job. I am not so certain State Farm will be around in 10-15 years. Blockbuster, Sears, Montgomery Ward, Theranos...