At one time they were the only game in town. This led to people being fat and happy with 20% raises and weak standards. But then competition happened. They were left with VP's who are reactive and institute bad tech and policies. Directors who are never around and are detached from their teams. Managers who can't manage anything and are only around to get yelled at by escalated students. Workers who are complacent, saddled with bad systems and have given up in many circumstances.
There is no chance to return to past glory. One month it's academics, then the QC, the next it is finance, then operations and now enrollment. #werise