There are good people. There is positive intent. People want to win. The root problem is misguided decisions, caused by rapid leadership change and lack of understanding.
Operationally windstream can not deliver a good experience.
Distraction and diversion have been successfully used to mask root issues.
If you want to turn it around, focus on the cogs in the machine. When you have a car that constantly breaks down, you cant get where you need to be. You miss commitments. You get morally defeated.
If executives are watching this site, as stated, call out the real problem and provide a solution.