Yes, I am frustrated. But at the top of this page, click on Allstate, or Farmers, or Nationwide or AmFam. They might as well be the State Farm links. I’m an agent, used to work in Claims. All I have to do is walk across the parking lot and talk to another company’s agent. They are going through all the same stuff. Yes, our companies are changing. But they are trying to adapt to an industry and a world that are changing. None of us are doing the same job we did 5 years ago. None of us will be doing the same job 5years from now, and many of us won’t be doing any job at our present companies.
For us, we see customers face to face every single day. They want to pay less. But when something goes wrong, they still want me to be able to instantly fix it, or at least have “people” I can call who have the authority to fix it. They still want an army of local claim adjusters....but apparently believe there’s an army of volunteers working in donated buildings. When we tell them it cost a lot of money to have all those people in all those facilities, they usually respond “that’s just the cost of doing business”. As though there’s no relationship between costs and pricing. There’s a total disconnect somewhere, and it’s going to take something really revolutionary to turn it around.