Anyone else in an over staffed role in ET who is suffering from a lack of motivation? I have to drag myself into work everyday, find something to accomplish, and deal with seeing armed security guards. I know a few folks who sit all day twiddling their thumbs because they have only an hour's worth or so of work to do every day.
15 replies (most recent on top)
I think it's a mistake for ET employees to put their energy into completing State Farm projects, when they could be putting their energy into updating their resume, improving their marketability by seeking appropriate certifications and training, and otherwise doing everything they can to escape ET, which has been a mismanaged hell hole for at least 7 years and is about to take a deep dive into the land of no return.
I mean, if you enjoy martyring your professional livelihood, by all means waste a bunch of energy on that God Forsaken Sales Force implementation or some other crap initiative.
I don't know if this will help.
The reason to carry on and give it your best is not out of any loyalty to leadership at state farm.
Do it for the policy holders and claimants.
If you are not in a claims segment do the best you can because somewhere in your role you have an effect on the outcome those people are going to face.
I know it's disappointing to see how things are being managed. I also know what it's like to go through the exit interview.
While I didn't want to go, and I was one of the newer claims staff, I was able to mentally perpare for the changes I needed to make on termination and before.
Do the best you can for your own self esteem and for everyone else working around you.
Play on like the Titanic Band.
And lest you think I'm some sort of goody two shoes , when you see others cutting corners and engaging in even the slightest work avoidance - out those people. That nonsense exacerbates work for everyone.
When I worked for State Farm I was unbelievably busy. I was in Systems and even though I was busy and very challenged dealing with the unreasonable thinking in Systems I had to drag myself into work everyday. Really I was dragging myself in every day!
So I left and I am so glad that I did. Even though I was very happy to leave I would have thought State Farm would do better by their employees. I feel for everyone who is going through this challenging time. I really hope that everyone lands on their feet.
If I worked in claims, I'd be pulling an "office space" and trying to see exactly what I could get away with before they'd fire me. Like, for example, knocking down my cube walls or gutting a fish on the file cabinet.
I don’t know what ET is (Enterprise Technology?) .... But come work some d— claims! No one is twiddling their thumbs in claims. If you cannot tread water in claims, you are escorted to the door!
And when a injury reps inventory exceeds150.... lawsuits begin to increase.
What is going on with ECRM? We have been told that will take us to the future. Thank you.
just because you have no motivation
I don't even work at SF anymore, buddy. I got a job where I am motivated.
As far as your attitude goes, I didn't even realize we still had Kool-Aid drinkers in ET. Be careful though. That c---tail is the Jim Jones special.
Speak for yourself, buddy.
I'll speak for whomever I please, buddy.
@1den Speak for yourself, buddy. I love my job and take pride in what I do every day. Just because you have no motivation, don’t put everyone in the same basket.
All I know is good luck to agents with the new Enterprise Customer Management System (ECRM)....Lord help us all! It's going to be a sh-- show ladies and gentlemen.
Funny story. I was interviewing for a job elsewhere and the interview was going great, but then the hiring manager said a relative of hers worked for a State Farm agent and asked me to explain what the hell was wrong with their ECRM software.
I spent 15 minutes explaining how we tried to warn the business not to go down the SalesForce path about 10 years ago and then launched into a discussion of CDE. Worried I had killed my interview by talking bad about a previous employer, I was shocked when she and I started getting along great. Funny how that worked out.
No one in ET is motivated. No one. The thing is, they can't terminate everyone. Not that most of us care any longer if they do.
Life goes on after State Farm. None of the demotivated employees will ever work as hard for the farm as they have in the past. For some, that means checking out altogether.
And quite a few of those will keep their jobs anyway.
So let me get this straight.... you are at a point where you are competing for a job and you are not motivated? You don’t deserve to retained. Wake up — now is the time to show your value.... and if you don’t care, Casey’s is hiring. Enjoy your $10 an hour job.... and of course, blame your lot in life on State Farm.
Unbelievable the unbalance in the company. Injury Claims -
Auto was just told they have to do more with less. Case load is being shifted and Claims specialist will have nearly 300 files per person. Okay. When the volume approaches 200 files you are putting out fires all day. Close to 300 files will put tenured over the edge and newbies to screw things up even worse. So we will not be able to meet any metrics. the expectations are out of bounds. So to those with not enough work.....sharpen your skills or something.
I wish I had that problem! Everyone in ECRM is very busy. To much work to get done. But I agree with lack of motivation. Why am I busting my a--, when there is a very good chance I won't have a job soon? All I know is good luck to agents with the new Enterprise Customer Management System (ECRM)....Lord help us all! It's going to be a sh-- show ladies and gentlemen.