I've personally witnessed the latest round (a couple weeks ago) get rid of guys that know more about the network than anyone else on the floor. These few that were let go were literally the subject matter experts that kept their associated groups working as they were & will definitely be missed. Sure, most of the laid off in general were probably the result of being the lowest quality/output employees (the lowest hanging fruit gets picked first), but these guys... man! They were definitely let go in order to make the biggest impact on the financials! The problem is that when they take our best techs/workers from us (just b/c they made the most $$) that makes our service levels go down, which increases churn, which further drives down the public interest in the company/brand, which lowers the stock, which causes the executives & board to want to cut more heads. Its a vicious cycle that BAFFLES ME that no one at the top sees this.
TT: Want to know how to fix our plunging stock?
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Bring back the F@#$% DIVIDEND. It was clearly the only reason any power-investors (think: the ones that make the stock price move in either direction) ever invested in Windstream. Windstream had one of the best dividends in the entire Exchange and it was never a "growth" company (at least as far as the stock's performance was concerned), but the company was heavily vested because of that beautiful dividend.
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Hire MORE, not reduce workforce. Sure, this will increase capEx due to overall cost of paying employees, but the return would be a better ability to handle the load of day to day operations, which increases our service levels, decreases churn, drives up the public interest, and ultimately increases the stock (think actual positive cash flow).