HAUPPAUGE -
An 83-year-old woman says she is extremely frustrated after braving the bitter cold in her Hauppauge home for weeks.
Ilse Homer says she's been living without heat since Thanksgiving Day. That's when Homer says her boiler broke down.
She purchased the boiler from Sears in 2007 and paid more than $300 for repair protection. She says no one from Sears has come to fix or replace the boiler, even though it's under warranty and the repair protection contract doesn't expire until 2019.
"They told me when the repairman [arrives] he's going to analyze the problem. I said, 'We don't need anybody to analyze the problem. I know the problem. I can analyze the problem and I'm not a repairman. We need a new boiler,'" says Homer.
Homer's daughters and granddaughter have been calling Sears non-stop.
"They said you're just going to have to accept the fact you won't have heat for the holidays," said granddaughter Tiffany Giardina. "And they didn't have heat for the holidays. It was a very bad Christmas and New Years because of it."
Text messages on Homer's cellphone show dozens of repair appointments and cancellations made by Sears over the past few weeks. Meanwhile, it's 32 degrees in her kitchen.
To make matters worse, several pipes froze and burst, flooding five rooms in the house.
News 12 Long Island made several calls to Sears, but so far has not heard back.
Homer has had her share of heartache. Her 36-year-old son, Leroy, was a pilot on United Flight 93 when it crashed in Shanksville, Pennsylvania, on Sept. 11, 2001.